23 - 25 October, 2019 | Sydney Cricket Ground, Sydney, Australia
Guy Hedderwick, CEO Arena Stadium Management, Adelaide 36ers and Adelaide Lightning at Titanium Security Arena

Guy Hedderwick

CEO Arena Stadium Management, Adelaide 36ers and Adelaide Lightning
Titanium Security Arena

Check out the incredible speaker line-up to see who will be joining Guy.

Download The Latest Agenda

Pre Conference Workshops: Wednesday, 23rd October 2019

Wednesday, October 23rd, 2019

10:30 AM Fan Experience: Adapting Tradition Models to Increase Engagement through Customer Data

In an era of live streamed entertainment, the question remains of how to engage fans and increase revenue generation at stadiums. This workshop is aimed towards heads of stadiums and facilities and will explore strategies to adapt stadiums for the next generation of users. Specifically areas of focus will include social media, increasing connectivity and developing digital infrastructure.

  • Strategies to increase connectivity at Stadiums & Arenas
  • Analysing and comprehending customer behaviour data
  • Key takeaways to build fan experience at your stadium

Conference Day One: Thursday, 24th October 2019

Thursday, October 24th, 2019

Conference Day Two: Friday 25th October 2019

Friday, October 25th, 2019

11:10 AM Harnessing an Unprecedented Fan Experience for the Next Generation of Fans through Technology

This session will explore strategies to cater for changing fan expectations. Specially focusing on connectivity, social media and digital facilitates.

  • How fans are changing and key barriers to fan experience, exploring the generational differences
  • Innovative catering options to meet the needs of the new fans
  • Tracking customer flows through different points of sale to enhance the customer experience