Main Conference: 20th - 21st February 2020
Pre-Event Workshops: 19th February 2020
Sydney 

Case Studies

Innovating Rail Network Operations to Drive a Superior Customer Experience

Innovating Rail Network Operations to Drive a Superior Customer Experience

Ahead of the TCMS Summit 2019 we chat to Peter Munro, General Manager for Network Operations at Metro Trains Melbourne (Metro Trains). In this article Peter share Metro Trains’ new network strategy that is opening lines of communication between drivers, control centres and passengers, and optimising customer experience. Peter further delves into the culture and change management strategies making this possible. 

Revolutionising Sydney’s Train Network: The New Rail Operations Centre

Revolutionising Sydney’s Train Network: The New Rail Operations Centre

Ahead of the Train Control Management Systems 2019 summit we chat to Tony Eid, Executive Director, Future Network Operations at Sydney Trains, regarding their new facility and delve into the benefits of an integrated rail operations centre in regards to network efficiency and enhanced customer experience.

5 Organisations that are Innovating their Network Optimisation Strategies

5 Organisations that are Innovating their Network Optimisation Strategies

With over 700 million passenger journeys made on urban rail across Australia over 2016-17, and with Australia’s major cities experiencing major growth, rail network capabilities need to be up to speed. Keeping up with the latest technological developments and innovations is paramount to ensuring effective network optimisation and delivering services which align with customers’ needs.

Ahead of the Train Control and Management Systems Summit 2019, we take a look at how five rail operators are optimising their networks through technology and innovation in order to maintain customer satisfaction and ease of travel.

Reducing Signals Passed At Danger by 50%: How V/Line Successfully Engaged Employees to Champion Safety during Network Changes

Reducing Signals Passed At Danger by 50%: How V/Line Successfully Engaged Employees to Champion Safety during Network Changes

Placing a stringent focus on engagement, training, safety, profiling and assessments to ensure all train drivers can respond effectively and safely during network growth and changes, V/Line has successfully reduced their Signals Passed at Danger (SPAD) from 23 down to 10. We caught up with Rob Hill, General Manager - Train Services at V/Line to explore how the organisation was able to achieve such successful operational outcomes during this period and maintain them, ahead of TCMS Victoria 2019.