Ahead of the TCMS Summit 2019 we chat to Peter Munro, General Manager for Network Operations at Metro Trains Melbourne (Metro Trains). In this article Peter share Metro Trains’ new network strategy that is opening lines of communication between drivers, control centres and passengers, and optimising customer experience. Peter further delves into the culture and change management strategies making this possible.
Ahead of the Train Control Management Systems 2019 summit we chat to Tony Eid, Executive Director, Future Network Operations at Sydney Trains, regarding their new facility and delve into the benefits of an integrated rail operations centre in regards to network efficiency and enhanced customer experience.
With over 700 million passenger journeys made on urban rail across Australia over 2016-17, and with Australia’s major cities experiencing major growth, rail network capabilities need to be up to speed. Keeping up with the latest technological developments and innovations is paramount to ensuring effective network optimisation and delivering services which align with customers’ needs.
Ahead of the Train Control and Management Systems Summit 2019, we take a look at how five rail operators are optimising their networks through technology and innovation in order to maintain customer satisfaction and ease of travel.