In a modern era, where customers expect and demand more from their public transport operators, TCMS and processes have moved beyond their traditional and typical signalling and monitoring support function.
With the increased investment from the Australian Government on transport infrastructure, signalling and train control systems are being pushed to the forefront in an effort to more effectively meet growing need and passenger demand.
More and more TCMS, and the increased monitoring capability they facilitate, are being harnessed to increase train throughput, increase passenger and rail operator safety and switch rolling stock monitoring and conditioning from the reactive to the proactive. All of this combines to help meet the elusive ‘passenger experience’ goal.
Ahead of the TCMS Victoria Summit 2019 we chat to Peter Munro, General Manager for Network Operations at Metro Trains Melbourne (Metro Trains) and Ben Shaw, to MR4 Project Asset Lead with PT Victoria. In this article Ben and Peter share details of how they’re harnessing TCMS and strategic asset management capabilities to open lines of communication between drivers, control centres and passengers to optimise the customer experience.