Innovating Rail Network Operations To Drive A Superior Customer Experience
Innovating Rail Network Operations to Drive a Superior Customer Experience
Ahead of the TCMS Summit 2019 we chat to
Peter Munro, General Manager for Network Operations at Metro Trains Melbourne
(Metro Trains). In this article Peter share Metro Trains’ new network strategy
that is opening lines of communication between drivers, control centres and
passengers, and optimising customer experience. Peter further delves into the
culture and change management strategies making this possible.
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