Dr Cristina Fiani

Emerging Tech Analyst, Online Safety Sony Interactive Entertainment

Conference Day Two - Wednesday 24th March 2027

12:45 PM Case Study: Using Positive Reinforcement to Build Healthier Gaming Communities at Scale

While most Trust & Safety strategies focus on reacting to harmful behaviour, a growing challenge is how to actively encourage positive interactions. This case study explores PlayStation's early work to combine traditional enforcement with positive reinforcement, using AI to identify and reward behaviours that contribute to healthier, more resilient online communities. Join this session to learn:

Reframing moderation beyond punishment to encourage positive behaviours.
Exploring AI's role in detecting helpful community interactions.
Assessing reward mechanisms that can scale across large platforms.

Check out the incredible speaker line-up to see who will be joining Cristina.

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