Ella Froggatt

Director of Operations WhatsApp

Conference Day Two - Wednesday 24th March 2027

12:00 PM Panel Discussion: Reskilling Trust & Safety Teams for the AI-Driven Future: Redefining Roles, Skills and Career Pathways

As AI-driven moderation reshapes Trust & Safety operations, many platforms are undergoing significant restructuring, with large-scale redundancies impacting traditional moderation roles. While AI is delivering greater efficiency and scale, it is also forcing organisations to rethink team structures, workforce planning, and the future role of human expertise. This panel explores how organisations are reskilling teams, redesigning roles and preparing for the future. Join this session to learn more on:

How leaders are identifying, developing and retaining next-generation Trust & Safety talent in an AI-enabled operating model.
Discussing the most effective approaches to reskilling and workforce development
Identifying the skills, backgrounds and experiences will define successful T&S leaders over the next five years

Check out the incredible speaker line-up to see who will be joining Ella.

Download The Latest Agenda

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