23 - 24 July, 2019 | Melbourne Convention and Exhibition Centre, South Wharf, VIC

Aged Care Plenary Day Two: Wednesday, 24 July 2019

8:00 am - 9:00 am Registration and Networking

9:00 am - 9:10 am Opening Remarks from the Chair

9:10 am - 9:40 am International Keynote Presentation: Workforce – The Greatest Challenge in Aged Care

Faced with multiple market dynamics across care and service delivery to an increasing sophisticated consumer, business success requires a strategy for growing and sustaining the workforce to meet care needs in a variety of settings. This is one of the greatest challenges in aged care. Learn how to:

  • Develop a future workforce plan that considers size and structure, changing roles and services, manages growth and distinct workforce needs
  • Improve supply and retention of the right workers with the right aptitudes in the right locations, and secure and sustain up-to date skills
  • Be effective leaders by understanding your capacity as employers and the role of sector leadership
  • Build sector-wide capabilities to innovate and extend new ways of working that is tailored to the needs of customers, their families, carers and communities

9:40 am - 10:10 am CAMPFIRE SESSION: Let’s Reflect on the Ups and Downs and Implications of the Royal Commission

In response to the Royal Commission that raised customer experience and quality of care as key areas for improvement, Benetas reviewed their Next Generation Strategy Plan to align with the Commission’s agenda. In the following months, Benetas has reflected on their experience and lessons learnt and considered how key areas raised by the Commission will impact their organisation moving forward. 

This session is designed to drive your own learning by giving you the opportunity to share experiences, discuss challenges and ask the right questions in an interactive discussion group format:

  • How you’ve dealt with the Royal Commission so far and could you have done things differently?
  • What do you see as key areas emerging vs. what outcomes do you wish for and why?
  • What are the implications of the outcomes for your own organisation?
Sandra Hills, Chief Executive Officer at Benetas

Sandra Hills

Chief Executive Officer

10:10 am - 10:50 am TOP TIPS: Life after the Royal Commission – How to Stay Ahead of the Game

The Royal Commission into Aged Care Quality and Safety will undoubtedly be a turning point for the aged care sector. Be ahead of the game with these top tips on how to: 

  • Proactively manage publicity and rebuild consumer trust
  • Build effective clinical governance to resolve areas of complaints
  • Manage resources effectively
Sarah Marciano, Executive Director Quality & Safety at integratedliving

Sarah Marciano

Executive Director Quality & Safety

10:50 am - 11:20 am Networking Morning Tea

11:20 am - 11:50 am OPERATIONAL EFFICIENCY: Taking the First Step – Building the ‘Buy-in’ and Business Case for Sustainability

Hear about the first 12 months of Regis’ Sustainability journey and how they facilitated executive ‘buy-in’ by:

  • Conducting stakeholder consultations with the executive leadership team and running workshops with the facilities’ staff
  • Defining the word ‘sustainability’, conducting a benchmarking exercise and fine-tuning the value proposition in their sustainability business case
  • Launching their first Sustainability Report, first Sustainability Position Statement and setting up a Sustainability Governance group

11:50 am - 12:20 pm MODELS OF CARE: Embed Quality Improvement to Align Your Business to the Royal Commission

To stay abreast of the new standards and Royal Commission (RC), you need to entrench quality improvement in everything that you do. Steve will take you through lessons learnt in preparing for their submission: 

  • Observe and identify gaps in internal systems and processes that can be improved and streamlined
  • Set up a skilled taskforce to gather evidence and support your staff without losing sight of the good
  • Restructure your business and build a culture for continuous quality improvement

12:20 pm - 1:20 pm Networking Lunch

1:20 pm - 1:50 pm MODELS OF CARE: Be Adaptable – How to Truly Integrate with the Community

We face a fundamental problem with residential aged care where it is so often separated from the community. Learn how Yackandandah Health is turning this around by:

  • Changing their model of care from a medical to “living” model that focuses on letting residents live the life they want and hosting integrated community and residential aged care events
  • Letting residents be their own boss and giving them the opportunity to pursue hobbies and responsibilities like looking after farm animals and attending creative arts classes 
  • Acknowledging that people are creatures of habit and lead different lives and habits at work

Annette Nuck

Chief Executive Officer/Director of Nursing
Yackandandah Health

1:50 pm - 2:20 pm PEOPLE: Fanning the Flame – Insight into AMSC’s Unique Induction Program to Develop Awareness and Understanding of Aged Care

Australian Multicultural Community Services (AMSC) hosts a unique induction-style program to address the general shortage of bi lingual staff in the industry. Their program contributes to the future workforce by identifying and supporting those who have a genuine passion to work in aged care. Hear about:

  • Lessons learnt that can be applied by other organisations across Australia, including the need for language and cultural diversity in our workforce and aligning expectations with participants The program structure and the importance of using industry mentors
  • Strategic partnerships to ensure a streamlined and seamless program
  • Participants’ real appreciation for having the opportunity to learn and experience the current aged care system in a supportive environment

2:20 pm - 2:50 pm Networking Afternoon Tea

2:50 pm - 3:20 pm PEOPLE: Communication and Engagement – The Key to Continuous Quality Improvement

Hear lessons learnt from integratedliving’s journey to entrench customer advocacy in everything that they do:

  • What does “customer advocacy” entail and how do you build a framework to govern, assess and embed customer advocacy throughout your organisation
  • Culture fix to encourage people to challenge internal systems and processes and “see” from the customer’s point of view
  • Realign customer service teams and train staff to be proactive and confident in complaints handling and CRM
  • Eliminate prejudice across internal compliance
  • Introduce reflective practice and critical thinking – step back from the situation to assess pros and cons and areas for improvement
Sarah Marciano, Executive Director Quality & Safety at integratedliving

Sarah Marciano

Executive Director Quality & Safety

3:20 pm - 4:20 pm Insight into the Aged Care Workforce Taskforce’s Vision

Australia needs to just about triple its aged care staff by 2050. Hear about the Taskforce’s blueprint for the aged care workforce to:

  • Better equip and enable the aged care workforce to support older people to live well
  • Make aged care a career of choice, including for young people
  • Develop new career paths so workers can stay in aged care throughout their careers

4:20 pm - 4:20 pm Closing Remarks from the Chair and Conference Closed