Digital Healthcare Plenary Day One: Wednesday, 21 July 2021

7:30 am - 8:50 am Registration and Networking

8:50 am - 9:00 am Opening Remarks from the Chair

9:00 am - 9:30 am KEYNOTE PRESENTATION: Utilising Data to Improve the Quality, Safety and Performance of Healthcare for Victorians

Lance Emerson - Chief Executive Officer, Victorian Agency for Health Information
The Victorian Agency for Health Information (VAHI) was established in 2017 as part of the Victorian Government’s reforms to overhaul quality and safety across Victoria’s healthcare system. It is the first agency its kind in Australia. 

For the past three years, VAHI has been on a mission to deliver trusted information to health services, health practitioners and consumers, to inform better decisions that improve health and wellbeing of Victorians. This session will explore:

  • Improving quality, safety and performance of healthcare through effective use of ‘big linked data’ 
  • Overcoming challenges associated with data privacy and how the release of public health service performance data can impact clinical care, quality improvement, health service performance and consumer behaviour
  • The current state of Quality and safety across Victorian hospitals – what’s the prognosis? Are we improving, worsening, or standing still? 
  • A future outlook and overview of health service quality and safety data trends across Victoria

Lance Emerson

Chief Executive Officer
Victorian Agency for Health Information

9:30 am - 10:00 am INTERNATIONAL KEYNOTE Digital Innovation at Seattle Children’s

10:00 am - 10:30 am Central Hume Partnership: Replacing Separate Patient Administration Systems in 7 Regional Hospitals with an Integrated System for Regional Victoria

Jorge Silveira - Chief Information Officer & Executive Director Information Management, Northeast Health Wangararatta
The Central Hume Partnership (CHP), which goes live in July 2020, will integrate the patient administration systems of seven independent hospitals, each with their own identification number for patients. 

In this session, Jorge will focus on the implementation of this contemporary platform that leverages modern and secure protected cloud services, and enables the seven health services to deliver new and connected models of care across the region. Learn how this project has:

  • Overcome challenges of moving to a new integrated information platform and becoming digital instead of paper based
  • Simplified processes and provided a unified view of the patient, to make processes such as referrals much easier 
  • Redesigned workflows through real-time automation, to achieve cost savings and drive patient and clinician experience

Jorge Silveira

Chief Information Officer & Executive Director Information Management
Northeast Health Wangararatta

10:30 am - 11:00 am Speed Networking

An effectively structured interactive session designed to help you expand your network through one-on-one focused conversations. Bring your business cards!

11:00 am - 11:30 am Networking Morning Tea

11:30 am - 12:00 pm Case Study: Creating the Digitally Enabled Workplace of the Future in Healthcare to Drive Operational Excellence

David Batrouney - Program Director Modern Digital Workplace Transformation, Austin Health
In July 2020, Austin Health is set to roll out their digital workplace strategy ‘The Modern Workplace’ to drive engagement between healthcare professionals and new technology.

With the ultimate goal of improving patient experience and healthcare outcomes, the new project is set to showcase how digital technologies – such as Office 365 and Microsoft Teams – can be effectively implemented to increase employee collaboration and engagement.

Drawing on his experience leading this project, in this session David will teach you how digital workplace transformation can drive efficiency in healthcare and change the way you:

  • Work: by shifting processes off paper and to be online for greater efficiency 
  • Communication: breaking down the barriers of location through instant chat, virtual meetings, screen sharing, audio and video conferencing
  • Collaborate: enabling all to be connected in a collective way so that the wisdom of everyone, internally and externally, can be brought to light
  • Trust Information: providing secure and timely access to information from any location and ensuring the right information is delivered as needed

David Batrouney

Program Director Modern Digital Workplace Transformation
Austin Health

12:00 pm - 12:30 pm INTERACTIVE PANEL DISCUSSION: Getting the Foundations Right to Ensure Technology & Systems Can Support Innovation in Healthcare

Barbara Mackenzie - Chief Technology Officer, Healthscope
Natasha Toohey - Executive Director Operations, Western Health
Hospitals need to get the foundations right to support digital innovation, otherwise clinical adoption and functionality of the project can suffer. In this panel discussion, learn from experts who have led significant digital transformations within the healthcare industry as they explore the groundwork that is needed to support innovation. Attend this panel discussion to discover:

  • What does it take to reach digital maturity within a hospital or health service? 
  • With so much being invested into digital healthcare, how can you guide that investment to maximise returns and ensure your facilities are digital ready?
  • How can you increase the functionality and clinical adoption of digital technology within hospitals? 
  • Reflections on current digital healthcare initiatives, was there anything that could have been done differently?


Barbara Mackenzie

Chief Technology Officer


Natasha Toohey

Executive Director Operations
Western Health

12:30 pm - 1:30 pm Networking Lunch

1:30 pm - 2:00 pm Cyber Security 101! How to Prepare and Protect Your Hospital from Cyber Threats

David Cullen - Principal Advisor, Cyber Incidents & Emergency Management, Department of Premier & Cabinet
In October 2019, Regional Victorian Hospital and Health Services experienced a ransomware attack that resulted in a forced shutdown of their IT services, highlighting that healthcare is a growing target for hackers. In light of this, what steps can leaders take to efficiently mitigate and prepare for these risks? 

Drawing on his experience from leading Victoria’s targeted response to cyber threats over the last 6 months, David’s session will teach you how to:

  • Understand the modern cyber risk environment and learn how attackers are compromising your environment
  • Prepare your organisation for a cyber-attack by developing and practicing an incident response plan
  • Minimise the harm of cyber-attacks by boosting your cyber defenses with a few simple steps

David Cullen

Principal Advisor, Cyber Incidents & Emergency Management
Department of Premier & Cabinet

2:00 pm - 2:30 pm THE GREAT DEBATE: Will it Ever Be Possible to Achieve a Single Source of Health Information in Victoria?

EMR systems are disrupting traditional workflows, and are being implemented across the healthcare industry to improve efficiency and patient experience. 

However, they often remain siloed and only operating within individual health systems, often not in conjunction with My Health Record. With so many concerns over patient data and security, can there ever really be a truly centralised source of health information? 

Consisting of two teams of three, this session will address some of the industry’s most contentious topics in an entertaining format! 

2:30 pm - 3:00 pm Networking Afternoon Tea

3:00 pm - 3:30 pm How Austin Health Developed a Real time Emergency Department Dashboard to Measure, Manage and Reduce Emergency Department Overcrowding

Neely Pratten - Associate Nurse Unit Manager, Clinical Informatics Lead, Austin Health
Emergency department overcrowding is a clear challenge for hospitals. In 2019, Austin Health implemented a real time Emergency Department (ED) dashboard to work alongside the existing EMR and improve patient flow across the hospital by providing clinicians with real time data of the department’s activity. Learn how Austin:

  • Identified and resolved road blocks for patient flow, to improve flow of patients in the emergency department and develop a tailored escalation response to any issues
  • Gained an insight into the status of their ED, based on metrics around the ideal 4 hr patient journey
  • Used this project to gain a real-time view of the ED, resource demands, access issues and facilitate a proactive capacity planning and management response 
  • Uses this project as a benchmark for moving away from a blanket approach to ED capacity management, towards a more tailored approach using metrics and data provided by the dashboard

Neely Pratten

Associate Nurse Unit Manager, Clinical Informatics Lead
Austin Health

Cyber security risks are increasing at all levels of government, industry and the community—including in the healthcare sector. It is no longer a case of ‘if’ but ‘when’ something will go wrong. Healthcare services must act now to minimize the impact of future cyber-attacks.

Bringing together leaders from Victoria’s public sector and healthcare industry, this panel discussion will discuss leading approaches to the next generation of cyber security threats.

  • From a health service level, what training can be provided to increase cyber security resilience and industry collaboration?
  • What initiatives, training, tools and processes are being rolled out, specifically to the state of Victoria to respond to the growing threat of cyber security? 
  • What are the key challenges standing in the way of achieving a coordinated response? What plans are there to achieve concrete coordination?
  • What are the benefits of having a unified and centralised voice in response to cyber security threats? Why should health services collaborate rather than looking for individual solutions?


David Cullen

Principal Advisor, Cyber Incidents & Emergency Management
Department of Premier & Cabinet


Jorge Silveira

Chief Information Officer & Executive Director Information Management
Northeast Health Wangararatta


Simon Cowley

Principal Cybersecurity Officer
Department of Health & Human Services Victoria


Kudzai Kanhutu

Deputy Chief Medical Information Officer
The Royal Melbourne Hospital & North Western Mental Health

Anthony Kitzelmann

Chief Information Security Officer & General Manager
Australian Digital Health Agency


Grant Lockwood

IT Security & Data Integrity Manager
Bendigo Health

4:00 pm - 4:30 pm Leveraging Clinical Performance Data to Improve Service Delivery & Patient Experience at Cabrini Health

David Rankin - Clinical Informatics Director, Cabrini
Tim Shaw - Professor of eHealth, Director of Research in Implementation Science and eHealth (RISe), University of Sydney
To date, clinicians have limited access to data surrounding their performance and outcomes. Reporting to date has largely been top down and reactive with limited clinical team engagement.  This presentation focusses on a number of projects in NSW and Victoria that are looking to proactively work with clinical teams in the public and private sector regarding their use of data. Gain an understanding of:

  • What measurements are important to clinical teams
  • How these measures can be collected and analysed  
  • How teams can utilise this information for practice monitoring as well as to meet mandatory professional development requirements

David Rankin

Clinical Informatics Director


Tim Shaw

Professor of eHealth, Director of Research in Implementation Science and eHealth (RISe)
University of Sydney

4:30 pm - 4:30 pm Networking Drinks