23 - 24 July, 2019 | Melbourne Convention and Exhibition Centre, South Wharf, VIC

Digital Healthcare Plenary Day Two: Wednesday, 24 July 2019

9:00 am - 9:10 am Opening Remarks from the Chair

8:00 am - 9:00 am Registration and Networking

9:10 am - 9:40 am Keynote Presentation: National Digital Strategy Overview – Secure Messaging, My Health Record and Interoperability

Representative TBD - ., Australian Digital Health Agency

Representative TBD

Australian Digital Health Agency

9:40 am - 10:10 am ROLE PLAY SESSION – Let’s Get More Cyber Aware

James Fell - Manager, Health Sector Cybersecurity, Department of Health & Human Services Victoria
This fun role-playing exercise is designed to put you in the shoes of the attacker and defender to help you understand the attacker’s motives and:

  • Gain awareness of how cyber attacks happen
  • Learn how to respond appropriately to attacks during an incident
  • Appreciate how difficult it can be to determine, identify and contain a cyber attack, and learn appropriate strategies to counteract and mitigate the risk

James Fell

Health Sector Cybersecurity, Department of Health & Human Services Victoria

10:10 am - 10:50 am Solution Provider Session

10:50 am - 11:20 am Networking Morning Tea

11:20 am - 11:50 am OPTIMISATION: Improve Workflow and Customer Experiences with Great Service Delivery in IT

Andrew Leong - Chief Technology Officer, St Vincent's Health Australia
IT service management can have a serious impact on clinical efficiency, workflow and ultimately, patient safety. Hospitals like St Vincent's Health Australia (SVHA) are frustrated with the IT service desk that is unresponsive and requires long wait times to get through. Learn how SVHA managed to reduce  6,800 outstanding tickets and culled their wait times by 85%:

  • Changing our perception of IT –  IT cannot be siloed; the Service Desk should be seen as part of the broader IT team and as the clinicians’ frontline experience
  • To achieve great customer service and response time, the incident has to be resolved end to end 
  • The service desk workforce is an inherent issue – how do you maintain, retain and incentivise the workforce to stay or build careers within the service desk

Andrew Leong

Chief Technology Officer
St Vincent's Health Australia

There’s a lot of digital innovation out there but how do you decide what to buy, when to buy and how to implement it? To ensure you ask the right people the right questions at the right time, this panel will give you some food for thought: 

  • Make sure you have clear understanding of the benefits and what you are trying to achieve before you investigate and pilot the technology
  • You need to have the right expertise to implement, maintain and follow through
  • Tell tale signs to know when it’s the right time
  • Choose and partner with different organisations to implement the technology as it develops
  • You need good evaluation methods in place to determine if it meets your needs at the right cost

Fiona Caldwell

Chief Information Officer
Estia Health


Frank Smolenaers

Director of Technology - Australian Centre for Health Innovation
Alfred Health


Bruce Winzar

Executive Director Information Services & Chief Information Officer
Bendigo Health

12:20 pm - 1:20 pm Networking Lunch

1:20 pm - 1:50 pm PEOPLE: The Forefront of Western Health’s EMR Journey

Lily Liu - EMR Manager, Western Health
Richard Horton - Chief Medical Informatics Officer, Western Health
From a project and clinical perspective, hear how increased engagement and support for stakeholders will influence the success or failure of your go-live period.

Lily Liu

EMR Manager
Western Health


Richard Horton

Chief Medical Informatics Officer
Western Health

1:50 pm - 2:20 pm OPTIMISATION: Remote Health Monitoring and Support in the Home to Improve Patient Care and Experiences

Zoltan Kokai - Executive Director – Information, Technology and Capital Projects, Eastern Health
Eastern Health’s Respiratory Connect@Home Program is a clinical research study that combines nursing support and remote monitoring technology to empower patients to better manage their respiratory disease. Learn how the program:

  • Lifts pressure on specialist services, is more resource-efficient and delivers care safely for remote patients
  • Gathers ongoing patient data, providing timely accurate data for clinical decision making
  • Creates flexibility for staff and patients with a home based/remote care model, improving experiences for both staff and patients

Zoltan Kokai

Executive Director – Information, Technology and Capital Projects
Eastern Health

2:20 pm - 2:50 pm Networking Afternoon Tea

2:50 pm - 3:20 pm PEOPLE: User Centred Development of New Technology in a Complex Hospital Environment

Frank Smolenaers - Director of Technology - Australian Centre for Health Innovation, Alfred Health
Alfred Health takes their stakeholders seriously in the design of eHealth solutions.  Each stakeholder has a different purpose, so it’s important to engage them throughout the design and implementation process to make sure the devices are fit for purpose. Hear from the resident eHealth Innovator about:

  • New digital projects
  • Different stakeholder needs and objectives and how this influences the solutions design
  • What barriers make it difficult to engage in co-design

Frank Smolenaers

Director of Technology - Australian Centre for Health Innovation
Alfred Health

3:20 pm - 3:50 pm TOP TIPS: Implementing a Client Information Management System

Phillip Harris - General Manger Infrastructure, Merri Health
Merri Health is implementing a client information management system to create a scalable and centralised platform for data. But the journey was not without its challenges. Learn:

  • How to find a suitable vendor and manage competing priorities in a multi-stakeholder partnership
  • If you assume, you make an ass out of you and me – ensure clarity of purpose with your vendor to avoid underestimation of the quantum of work and align expectations
  • How to address issues around data security, including their work around data segmentation and migration

Phillip Harris

General Manger Infrastructure
Merri Health

3:50 pm - 4:20 pm Alfred Health’s EMR Transformation Journey

Amy McKimm - eTQC Program Director, Alfred Health

Amy McKimm

eTQC Program Director
Alfred Health

4:20 pm - 4:20 pm Closing Remarks from the Chair and Conference Closed