Health Facilities Design and Development Plenary Day Two: Thursday, 23 July 2020

8:30 am - 9:20 am Registration and Networking

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Sue Medson

Chief Executive Officer
Gippsland Lakes Community Health Service

9:30 am - 10:00 am Thinking green - how turtles have motivated change!

Denise Parry - Chief Executive Officer, Tallangatta Health
Tallangatta Health Service launched as part of their Environmental Sustainability Strategy their ‘Green Turtle Campaign’ in 2017 to improve leadership and environmental sustainability across their operations. Denise will discuss lessons learned from their sustainability journey and its impact on business, staff and future building design with the green turtle campaign and as a member of the Global Green and Healthy Hospitals international community.

Topics will include:
  • Manage an environmentally sustainable business by practicing more ethical decision-making in the asset management space
  • Incorporate sustainability into design by putting sustainability front and centre at early stages of planning
  • Simple small steps to change thinking and in making more sustainable choices flowing from staff to community
  • Balance conflicting perspectives around climate change to help people understand the benefits and reasons for the sustainability agenda

Denise Parry

Chief Executive Officer
Tallangatta Health

10:00 am - 10:30 am Thought Leadership Session

10:30 am - 11:00 am Embedding Innovation in Culture and Facility Design to Improve Experiences and Reinforce Organisational Branding and Values at Merri Health Services

Phillip Harris - General Manager Infrastructure and Development, Merri Health Services
Merri Health are refurbishing a number of their locations including their head office, Brunswick clinic and Moreland Road facility with innovation at the forefront. Their aim is to reinforce their image, branding and values to create a more inviting and consistent client experience through physical design elements and technology. Learn how to:

  • Integrate innovative service management software across the facilities team to assist with workforce planning, team locations and programmed building maintenance. 
  • Develop a standard operating environment that can be replicated across all sites including dual monitors, unified communications and video-conference technology to assist staff to keep in touch and create a more connected and empowering environment
  • Create contemporary environments and open floor plans to improve the vibe and instil a sense of pride in your people, resulting in happier staff, improved productivity and better patient outcomes 
  • Co-design environments with staff and patients to ensure the spaces are usable, friendly and functional
  • Balance the need for safety and security with better accessibility and efficiency, without impacting the quality of staff and patient experiences
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Phillip Harris

General Manager Infrastructure and Development
Merri Health Services

11:00 am - 11:30 am Networking Morning Tea

11:30 am - 12:00 pm International Benchmark: Lessons Learned from the Impact of Value Based Care on Hospital Design and Development in the United States

Dr Sidney Chandrasiri - Group Director, Academic & Medical Services, Epworth HealthCare
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Dr Sidney Chandrasiri

Group Director, Academic & Medical Services
Epworth HealthCare

12:00 pm - 12:30 pm Post-Opening Transition: Ensuring Seamless Operations at the $200 Million Joan Kirner Hospital through Increased Staff Support and Flexibility in Hospital Design and Future Planning

As the first of its kind in Australia to consolidate all women’s and children’s services into the one building, Russell will share lessoned learned 12 months since the opening of Western Health’s $200 Million Joan Kirner Hospital.

Learn about:
  • The importance of being flexible in design and operations to meet unanticipated growth in demand
  • The need for support for front line staff to be adequately training around new models of care and wayfinding in the new build
  • Utilising lessons learned from the design and development journeys of the new Footscray Hospital and Sunshine Hospital emergency department redevelopment to influence and inform future plans for the Joan Kirner Hospital 

12:30 pm - 1:30 pm Networking Lunch

1:30 pm - 2:00 pm How Effective Communication with the Shepparton Community is Creating a Partnership-for-Life for the $230 Million Shepparton Hospital

Jodie Fleming - Senior Media and Communications Advisor, Goulburn Valley Health
Building a partnership with the community goes beyond co-design; it’s about establishing a partnership for life. As a regional health service, Goulburn Valley Health is an integral element of the community, in many cases providing care throughout the entire life of its patients. It therefore goes without saying that consistent, constructive and transparent two-way communication with the community is critical to facilitate community acceptance and relevance of the Goulburn Valley Health Shepparton campus redevelopment.

Learn how Goulburn Valley Health is re-engaging with the community to increase their involvement in the health care journey to create a more grounded and active partnership, by:

  • Engaging with the community through social media to proactively address negativity and inform and promote activity related to Goulburn Valley Health and the Shepparton Redevelopment
  • Investing in their communication team’s relationships with all media outlets (television, radio, newspapers) to get the good news out quick and better manage community expectations
  • Helping staff adapt to the changing models of care brought about by the redevelopment through effective communication around the reasons behind the change and how it will benefit them 
  • Embedding honesty, transparency and accountability in their communication strategy to build community trust
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Jodie Fleming

Senior Media and Communications Advisor
Goulburn Valley Health

2:00 pm - 2:30 pm How Barwon North Health’s $33 Million Norlane Centre is Embedding a New Standard for Community based care in Victoria

David Meade - Clinical Support Director, Barwon North Health
In January 2020, Barwon Health North opened its $33 million Norlane Centre. This new community based facility aims to ease congestion at the busy Geelong Hospital and blends multiple models of care in a community hospital environment. This session will focus on key design and operational features such as:

  • Victorian first: the establishment of a stand alone  urgent care centre within a metropolitan area
  • How Barwon North Health supports the success of its emergency department through having the right workforce capabilities and direct telehealth links 
  • Next steps: Launching an enhanced  child and family model delivering a hybrid of community health and specialist care, also a first for Victoria
  • Delivering decentralised outpatient services, providing care closer to home for those who most need it
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David Meade

Clinical Support Director
Barwon North Health

2:30 pm - 3:00 pm Networking Afternoon Tea

3:00 pm - 3:30 pm Meeting the Needs of Nurses: How the $630 Million Bendigo Hospital’s Intelligent Design Improves Staff Communication, Productivity and Experiences in a Regional Setting

Kate Renzenbrink - Chief Nursing Midwifery Information Officer, Bendigo Health
With almost 2,000 nurses of 4,000 staff at Bendigo Hospital, it’s important for the infrastructure team to understand nurses’ needs to ensure a practical hospital layout that supports safe and effective communication, productivity and experiences. Learn how Bendigo Health is leveraging its physical and ICT infrastructure to:

  • Pre-empt capacity at the design phase while being flexible in redesigning and repurposing spaces to accommodate for unanticipated growth, which is inevitable
  • Design a hospital for wellness with a purposeful design that has noise proofing and day lit spaces to promote recovery and comfort
  • Incorporate contemporary technology and digital tools into design to address the gap in communication technologies and create a more attractive and accessible environment
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Kate Renzenbrink

Chief Nursing Midwifery Information Officer
Bendigo Health

3:30 pm - 4:00 pm Closing Panel Discussion: Smart Hospital Design: How Can Innovative Design and Technology be Utilised to Drive Better Patient Care Within Hospitals

This panel discussion will draw on the learnings from the two days. Reflect on and discuss strategies to ensure success at every stage of the project life cycle in for health facilities:

  • Strategies to prevent technology fatigue by getting the right physical structures in place to support digital innovation 
  • How to co design facilities with the patient in mind to improve patient flow
  • The role of leaders to facilitate growth and change within hospital facilities

4:00 pm - 4:00 pm Closing Remarks from the Chair and Conference Closed