23 - 24 July, 2019 | Melbourne Convention and Exhibition Centre, South Wharf, VIC

Steve Webster


Government Relations & Policy Advisor
Churches of Christ in QLD

Aged Care Plenary Day Two: Wednesday, 24 July 2019

Wednesday, July 24th, 2019


10:10 AM TOP TIPS: Life after the Royal Commission – How to Stay Ahead of the Game

The Royal Commission into Aged Care Quality and Safety will undoubtedly be a turning point for the aged care sector. Be ahead of the game with these top tips on how to: 

  • Proactively manage publicity and rebuild consumer trust
  • Build effective clinical governance to resolve areas of complaints
  • Manage resources effectively

11:50 AM MODELS OF CARE: Embed Quality Improvement to Align Your Business to the Royal Commission

To stay abreast of the new standards and Royal Commission (RC), you need to entrench quality improvement in everything that you do. Steve will take you through lessons learnt in preparing for their submission: 

  • Observe and identify gaps in internal systems and processes that can be improved and streamlined
  • Set up a skilled taskforce to gather evidence and support your staff without losing sight of the good
  • Restructure your business and build a culture for continuous quality improvement

Check out the incredible speaker line-up to see who will be joining Steve.

Download The Latest Agenda