Delivering perfect patient and clinician experiences in healthcare post COVID-19 

The past 12 months have amplified the need to bake ‘social-distancing’ into healthcare service providers and move a great part of patient and clinician interactions online. The Australian Healthcare sector is under enormous pressure to create seamless digital experiences, reduce repetitive requests for the same data and make life easier for their clinicians and patients.

Moreover, ensuring privacy, security and compliance are as important as creating a seamless patient-carer experience. The Healthcare industry has been striving to provide patients with fast, easy, digital interactions that match the experiences they expect in a consumer world. These digital transformation projects have accelerated due to COVID-19, creating new opportunities to reimagine our healthcare system.

Join Nick Smith, Vice President & GM, APAC, Smart Communications as he explores what it takes to deliver a perfect patient and clinician experience in the new normal, including how to:

• Achieve tangible improvements driven by process simplification, reduction in manual processes into digital workflows.
• Improve your patient and clinician experience, all while reducing costs for your organisation.
• Plan and execute digital transformation strategies to improve efficiencies, provide greater personalisation, more convenience, and fewer barriers in interactions with patients and their carers.
• Converting manual processes to intuitive digital experiences- case study from a large Australian healthcare provider