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Consumer behavior is forcing Customer Care organizations to change the way they interact, engage, and support their customers. A recent Forrester Research study shows that nearly two thirds of Customer Care centers do not manage inquiries the same way—affecting customer satisfaction and retention.
» Full Webinar

The desire to automate business processes and remote connectivity in critical infrastructure is rising due to the efficiencies gained through the interconnection of standard IT or “business” networks to these critical operational systems or Operational Technology (OT).
» Full Webinar

Handover costs for a USD1 billion facility can be up to USD 20 million. It is therefore critical for Owner Operators to achieve timely EPC handover, and avoid production delays caused by incorrect or incomplete asset data.
» Full Webinar

Are you "listening" to what your HR data is telling you? Can you see the trends happening in your organization? Join us for this educational webcast to learn how to tune in to what's going on and use your HR data to make better, more informed business decisions.
» Full Webinar

Patrick Phillips, Chief Information Officer, Disaster Kleenup International discusses the importance of the lean process. He tells the PEX Week 2015 audience of how Disaster Kleenup International’s process weren’t mature enough to automate, how they overcome this enormous failure within their business and what they did to then improve upon it.
» Full Video

Sisir Padhy, Vice President, Process Excellence & Innovation, Verizon discusses the challenges, successes and adaptations they have experienced to develop their process and achieve customer centricity at PEX Week 2015.
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International Armoured Vehicles: What the Event Offers
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Lieutenant General Sir Gary Coward: Chairing International Armoured Vehicles
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Jim Ford, Managing Director of Finance Reengineering at Citi, says that a holistic approach is necessary to achieve true BPM. In this Profit through Process podcast, Ford joins Six Sigma IQ to discuss how the international financial conglomerate is using technology and process improvement as a driver to better Business Process Management (BPM). He also offers some examples of the most successful process management initiatives at Citi
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China is a land of opportunity and also a land of potential pitfalls. With companies seeking more and more to move into the Chinese market, they are interested in learning what challenges could await them. We spoke to Magnus Johansson, Corporate Intellectual Property Counsel at Kongsberg Automotive about the Chinese market. He gives us his tips for surviving this difficult environment and desrcibes the coming changes in the Chinese IP landscape.
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Major Brad Green is the UAS Specialist at the US Marine Corps MAWTS-1 (Marine Aviation Weapons and Tactics Squadron One), tasked with providing standardized advanced tactical training and certification of unit instructor qualifications and assistance in the development and employment of Marine aviation weapons and tactics.
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Andrew is a seasoned Enterprise Architect and oversees the development of IT capabilities and roll-out of services at Merck. In this interview, Andrew gives an overview of the growing role of cloud in laboratory information management touching topics such as data sharing, open collaboration and data security.
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What Others Are Saying

An excellent tool for business, very interesting case studies, good knowledge sharing. Super event!


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