Please click on the links below for more information
- Data Protection Officer’s details are as follows:
- About Us
- Information We Collect From You
- The legal basis for processing your Personal Data
- Uses made of the information
- Disclosure of your information
- IQ Membership
- Where we store your personal data
- International Transfers
- Records retention
- Your rights
- Social media features
- Data subject rights
- California’s Consumer Privacy Act
- Canada's Anti-Spam Legislation
- Changes to our privacy notice
Last Updated; 16th December, 2019
IQPC (“We”) are committed to protecting and respecting your privacy.
For the purpose of the Data Protection Act 2018 (the Act), the Controller is IQPC Ltd., registered in England 3339661. Registered Address: 7 Savoy Court, London WC2R 0EX.
ICO Registration Number: Z2853628
Data Protection Officer’s details are as follows:
129 Wilton Road, London, SW1V 1JZ
Tel. +44 207 368 9812
International Quality and Productivity Center (IQPC) leverages a global research base of best practices to produce an unrivalled portfolio of industry leading, annual conferences worldwide, data products and online communities, along with a full complement of content marketing services, and intimate networking events - all aimed at educating, supporting, and connecting the leadership of the world's core industries. IQPC has offices in: Berlin, Dubai, London, New York, Singapore, Sydney, Tampa and Toronto. Find out more here: https://www.iqpc.com/company-profile
Information We Collect From You
We will collect and process the following data about you:
Information you give us. This is information about you that you give us by filling in forms on our websites (our site) or by corresponding with us by phone, e-mail or otherwise. We may record your phone calls with us for quality control and for governance purposes. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information.
Information we collect about you. With regard to each of your visits to our site we will automatically collect the following information:
- technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
- information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed; page response times, download errors, duration of page visits, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page and any phone number used to call our customer service number.
Information we receive from other sources. This is information we receive about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data if we intend to share those data internally and combine it with data collected on this site. We will also have told you for what purpose we will share and combine your data. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers and search information providers). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.
More detailed information on cookies can be found at www.allaboutcookies.org
The legal basis for processing your Personal Data
In order to comply with applicable data privacy laws, we are required to set out the legal basis for the processing of your Personal Data. In accordance with the purposes for which we collect and use your Personal Data, as set out above, the legal basis for processing your Personal Data will typically be one of the following:
- our own or our third parties’ legitimate business interests (for example, in maintaining and promoting our business by providing customers with feedback opportunities or other instances where we have carried out a legitimate interests assessment and have established an existing legitimate interest);
- the performance of a contract that we have in place with you;
- your consent where appropriate; or
- compliance with our legal obligations.
Uses made of the information
We use information held about you in the following ways:
Information you give to us. We will use this information:
- to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
- to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
- to notify you about changes to our service;
- to ensure that content from our site is presented in the most effective manner for you and for your computer.
Information we collect about you. We will use this information:
- to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
- to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
- as part of our efforts to keep our site safe and secure;
Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).
Disclosure of your information
You agree that we have the right to share such portions of your personal information as may be appropriate with selected third parties including:
- business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
- analytics and search engine providers that assist us in the improvement and optimisation of our site.
- personal data of conference speakers including name and image may be placed on IQPC event websites and indexed by search engines, for example Google;
- professional organisations involved in the provision of services for the event contracted for, such as, for example hotels, venue owners, event service providers;
- event sponsors and exhibitors - If you are a delegate we may share your information with event sponsors and exhibitors who may contact you in relation to special offers, products and services related to your role within your company.
- other event attendees through our event app’s – To enhance your event experience IQPC uses a mobile app that you can download onto your smartphone at any of our events. The features of the app include viewing the agenda, sponsors and speakers along with enhanced networking and interactivity at the event. The enhanced networking allows all attendees to see the name, job title and company name of any one who attends the event. By downloading the app you agree to sharing these basic details and to be contacted by other attendees within the app solely for networking purposes in connection with the event.
We will disclose your personal information to third parties:
- In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
- If IQPC or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
In order to provide our website users with a personalised and valuable service, we operate several divisions which require membership. We will collect information from future members during the subscription process.
You can become a member of IQ portal:
- when you create a membership account;
- when you check the relevant opt-in box in our content download forms;
- when you register to one of our events;
When you become IQ Member your profile including posts, comments, articles and images will be fully visible to all Members of the same IQ portal. You can update your data sharing preferences in My Account settings.
Member Profile. We have a Member Profile on the site which contains profiles of our individual members. The information we collect for this comes from two sources. Firstly, it is the information which you give when you join as a Member, or the information you subsequently update via the section MY IQ. Secondly, we store details of contributions you have made to the site (for example, forum posts, blog comments, job adverts posted, press releases posted) and link to these, where relevant, from your member profile, except where you have chosen to contribute anonymously.
Where we store your personal data
The data that we collect from you is stored inside the European Economic Area (“EEA”). It will be processed by staff who work for us or on our behalf. This includes staff engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. However, your information may also be transferred outside the EEA where privacy laws may be less strict. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and where necessary will put in place suitable contractual controls with other controllers and processors with whom we may share such personal data in accordance with this privacy notice.
To help protect the privacy of data and personally identifiable information you transmit through use of our site, we maintain physical, technical and administrative safeguards. We update and test our security technology on an on-going basis. When users submit sensitive information (such as a credit card number) over the internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol. We restrict access to your personal data to those employees who need to know that information to provide benefits or services to you. In addition, we train our employees about the importance of confidentiality and maintaining the privacy and security of your information. We commit to taking appropriate disciplinary measures to enforce our employees' privacy responsibilities.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We may transfer your personal data to third parties located in United States or other countries outside the European Economic Area (“EEA”). Where we conduct these transfers, we take all steps necessary to ensure that your data is treated securely and in accordance with applicable privacy legislation, either by only sending your personal data to jurisdictions that provide an adequate degree of legal protection for your data or by imposing approved contractual terms on these third parties.
We will keep your personal data for as long as we need it, or as otherwise prescribed by law, for the purposes set out above, and so this period will vary depending on your interactions with us. For example, where you have paid to attend a conference with us, we will keep a record of your payment for the period necessary for invoicing, tax and warranty purposes. We may also keep a record of correspondence with you or where recorded via telephone (for example if you have made a complaint about a conference) for as long as is necessary to protect us from a legal claim. Our data retention policy further describes our retention practices. Please note that where you unsubscribe from our marketing communications, we will keep a record of your email address to ensure we do not send you marketing emails in future.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise this right at any time by using your contact preference center.
Our site may, from time to time, contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Correcting, Updating or Removing Your Personal Information
IQPC will make every attempt to keep your personal data accurate, complete and up to date. If your personal information is incorrect, changes or if you no longer wish to receive information from us, we will endeavour to correct, update or remove your data as swiftly as possible. You can email your request to firstname.lastname@example.org
Social media features
Our site may also include social media or lead generation features, such as Facebook or Twitter buttons and widgets, such as the share this button. These features may collect your IP address, which page you are visiting on our site and may set a cookie to enable the feature to function properly. Social media and lead generation features and widgets may be hosted by a third party. Your interactions with these features and widgets are governed by the privacy notice of the company providing it.
Our site is directed at an adult audience and we do not knowingly collect information from or about children.
Data subject rights
Data subjects in the EEA and other jurisdictions may have rights in relation to their personal data which include:
Right to rectification. Data subjects may request that we rectify any inaccurate or incomplete personal data.
Right to withdraw consent. Data subjects may at any time withdraw their consent to the processing of their personal data carried out by us on the basis of their previous consent. Such withdrawal will not affect the lawfulness of processing based on such previous consent.
Right to make a subject access request (SAR). Data subjects may request in writing copies of their personal data. However, compliance with such requests is subject to certain limitations and exemptions and the rights of other individuals. Each request should make clear that a SAR is being made. You may also be required to submit a proof of your identity and any payment permitted by law, where applicable.
Right to object to processing including automated processing and profiling. We do not make automated decisions about data subjects. However, we may rely on information provided by third parties such as credit reference agencies which may score data subjects on the basis of automated decisions. Profiling may be carried out for business administration purposes, such as monitoring trends in user visits of our website and in order to deliver relevant ads to users’ devices. We will comply with valid objection requests unless we have a compelling overriding legitimate ground for the continuation of our processing or we have another lawful reason to refuse such request. We will comply with each valid opt-out request in relation to marketing communications.
Right to erasure. Data subjects may request that we erase their personal data. We will comply, unless there is a lawful reason for not doing so. For example, there may be an overriding legitimate ground for keeping the personal data, such as, our business record retention obligations that we have to comply with. Please note that, if your data is resubmitted to us via legitimate means, you may be re-added to our database after an erasure request has been processed.
Restriction. Data subjects may request that we restrict our processing of their personal data in various circumstances. We will comply, unless there is a lawful reason for not doing so, such as, a legal obligation to continue processing your personal data in a certain way.
Right to data portability. In certain circumstances, data subjects may request the controller to provide a copy of their personal data in a structured, commonly used and machine-readable format and have it transferred to another provider of the same or similar services. We do not consider that this right applies to our Services. However, to the extent it does, we will comply with such transfer request. Please note that a transfer to another provider does not imply erasure of the data subject’s personal data which may still be retained for legitimate and lawful purposes.
Right to lodge a complaint with the supervisory authority. We suggest that data subjects contact us about any questions or complaints in relation to how we process their personal data. However, each data subject has the right to contact the relevant supervisory authority directly.
In order to exercise any of these rights, please email your request to email@example.com.
California’s Consumer Privacy Act
IQPC has taken steps to comply with the California Consumer Privacy Act as it applies to gathering and exchange of personal data in the B2B context. Residents of the State of California consent to the personal information they provide being used by IQPC for internal marketing purposes and shared with event sponsors and exhibitors who may contact you in relation to special offers, products and services related to your role within your company. You have the right to opt-out of this use of your personal information. You can exercise this right at any time through your contact preference center in the footer of marketing emails you may receive from us, or by emailing us at firstname.lastname@example.org.
Canada's Anti-Spam Legislation
IQPC has taken all reasonable steps to comply with Canada's Anti-Spam Legislation. We only email contacts with whom we have had a business relationship within the last 2 years, individuals who may have enquired about an event in the last 6 months or who have opted in to receive our divisional marketing communications. Should you receive an unsolicited email from IQPC please email email@example.com and we will remove your details within 48 hours.
Changes to our privacy notice
Any changes we make to our privacy notice in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy notice.
Questions, comments and requests regarding this privacy notice are welcomed and should be addressed to firstname.lastname@example.org