04 - 06 April, 2017 Sydney, Australia » View Event » View Brochure
11 - 12 April, 2017 Copenhagen, Denmark » View Event » View Brochure
25 - 26 April, 2017 Jordan » View Event » View Brochure
26 - 28 April, 2017 Detroit, MI » View Event » View Brochure
24 - 26 April, 2017 Berlin, Germany » View Event » View Brochure
26 - 27 April, 2017 Singapore » View Event » View Brochure
15 - 17 May, 2017 Muscat, Oman » View Event » View Brochure
22 - 24 May, 2017 United Kingdom » View Event » View Brochure
23 - 26 May, 2017 Sydney, Australia » View Event » View Brochure

Join this exclusive webinar on GBS transformation challenges and the development of talent management strategies, delivered by IBM and the Certified GBS Professionals (CGBSP) programme.Gain insight into IBM’s transformation through to Global Business Services (GBS) from Dennis Liu, Service Delivery Centre Lead for IBM Global Process Services.
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Determining how best to measure contact center performance is one of the biggest business challenges. And that is only part of the battle. The more important part involves actually improving performance. It will begin by setting the stage: how do you measure performance in today’s “age of the customer centricity.” Specifically, it will reveal what constitutes a “great” customer experience. It will then move into solutions for delivering that great experience. The event will place specific attention on the role agents play in driving that performance. What are the best strategies for making agents happier, more knowledgeable, more empowered and, ultimately, more productive? What role can technology play in creating this team of customer-centric agents? In keeping with the results-oriented spirit of this event, all speakers will put their money where their mouths are. They will not bombard you with rhetoric about why you should become more customer-centric; they’ll instead reveal what they did, the results they achieved, and how you can do the same.
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For multinational companies, managing payroll operations across multiple international locations requires meeting the unique compliance guidelines of every country in the organization’s global footprint. Maintaining and monitoring their compliance with ever-shifting laws, statutory requirements, financial regulations, contracts, and collective bargaining agreements can be an immense challenge – especially for those companies that manage global payroll using a decentralized model reliant on local vendors and disparate technologies.
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General Dennis L Via, Commanding General, U.S. Army Materiel Command, discussed the procurement plans and challenges for the US Army in the coming year at International Armoured Vehicles.
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In this video, we take an inside look at how nib Health Funds, Baskin Robbins and Australia Post are integrating digital into their customer experience strategies, and the impact it is having on overall customer satisfaction ratings for each organisation.
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Widespread unemployment. Growing income equality. Poor quality of life. This is the brave new world that Julia Kirby, Editor at Large of the Harvard Business Review and Thomas H. Davenport, Professor of IT & Management at Babson College and Research Fellow at MIT, have been contemplating as they research their upcoming book, which will address the impacts of technology on the workforce.
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Richard Wallace is the Director of Transportation Systems Analysis at the Center for Automotive Research. He talks with John McElroy about when autonomous cars will be available to real consumers and what they will cost. Wallace asks: what premium would you pay for a car that can never crash?
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A panel discussion on best practices in intermarrying various critical equipment, determining and incorporating integration priority levels, and testing for and identifying non-obvious failures caused during integration. With Paul Cummings, Principal at Honda Research Institute, Hakan Sivencrona, Functional Safety Manager/Lead System Engineer at Delphi, and Rob Gee, Head of Product Management, Software and Connected Solutions at Continental.
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Lina Maria Palacios, Manager of Finance, SSC, Latin America Performance at Teva Pharmaceuticals, and speaker at the approaching Summit, discusses tips and strategies for emerging companies regarding outsourcing, and opening single versus multi-function centers.
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With last year's event held in Dublin, Ireland, Rear Admiral Mark Mellett of the Irish Defence Forces (and the conference chairman), explained to Defence IQ the reasoning behind the introduction of the new Samuel Beckett-class OPVs in this podcast. He also discussed the construction of the vessel with an eye towards climate change, cost-efficiency in a complex maritime environment, meeting emerging threats, and revealed his key to working effectively with industry partners and shipyards.
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Tom Briscoe, Senior Principle Strategist of Technology and IP at cancer diagnostics technology company Dako, discusses how to use trademark to complement patent strategy, with reference to the Apple approach, the "fire analogy" to explain the evolution in patent strategy: "Fire can now be used to heat up two different metals to create a stronger alloy...to help things grow.", using IP to establish compatibility, co-operability and interoperability, the credence he gives to secrecy and being first to market, and balancing the need to protect IP, and getting Dako's life-saving products to as wide of a market as possible
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What Others Are Saying

An excellent tool for business, very interesting case studies, good knowledge sharing. Super event!
MEHENNA AOURANE,
BOMBARDIER TRANSPORT

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