Achieving Network Reliability Excellence: Successfully Integrating Digital Capabilities to Improve Efficiency and Enhance Customer Experience

Singapore’s SBS Transit’s (SBST) North East Line (NEL) has been serving commuters since 2003 and in December 2018, The Land Transport Authority (LTA) announced that it was timely to carry out an intensified maintenance and renewal programme for the NEL trains and railway infrastructure, to ensure that commuters can continue to benefit from reliable and comfortable journeys. Ahead of Digital Rail 2019, we caught up with Jeffrey Sims, Head of Engineering at SBST about how the organisation is leveraging thelatest rail technological innovations to drive network reliability excellence and enhance customer experiences.

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