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26 - 28 August, 2019 | Rydges Sydney Central, Sydney, NSW
Slaven Marusic, Digital Insights Leader at Aurecon

Slaven Marusic


Digital Insights Leader
Aurecon

Check out the incredible speaker line-up to see who will be joining Slaven.

Download The Latest Agenda

Conference Day Two: Wednesday, 28th August 2019

Wednesday, August 28th, 2019


1:50 PM Digital Tools to Better Understand Customer Needs and Experience – The Role of Machine Learning

Machine learning is providing new ways to gain valuable insights from diverse data sources. We will explore the application of machine learning to different tasks aimed at better understanding customer needs and experience within the rail setting. This will consider different means for capturing relevant data, from stakeholder interviews to passenger movement patterns. These approaches serve to measure and validate design effectiveness and even operational tasks such as crowd flow management functions.