Successfully Integrating APIs to Enhance Service Capabilities: Leveraging Customer Insights to Optimise Organisational Processes and Customer Experiences

Developing a clear API roadmap, the organisation is gaining a better understanding of customer insights, and delivering more efficient services that meet business and customer needs. Ahead of Open APIs & Ecosystems 2019, we caught up with Zoltan Zdimirovic, Platform Integration Lead at EnergyAustralia about the organisation’s work in this space, and how this is driving realisation of business objectives and benefits to ongoing customer experience.

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