Ahmed Naeemi

Head of Digital Transformation, Operations & Project Management Bahrain Institute of Banking and Finance, Bahrain

Ahmed leads BIBF’s IT & Project Management Learning Centre. As part of his management role, he has lead various learning initiatives in the areas of IT such as the introduction of training programmes on Blockchain, Digital Transformation, FinTech, Cyber Security and Cloud Computing.

Conference Day One: Tuesday, 26 November 2019

10:30 AM TECHNICAL PANEL DISCUSSION: Placing customer experience at the heart of open bank innovation

Getting the technology right does not guarantee demand. Recent research by Accenture found that 69% of respondents said they would not share financial data with businesses that were not banks.

So, what’s in it for customers?

Making use of customers financial data to understand patterns, financial habits to ultimately develop tailored financial products
Customer centricity 2.0 - Putting customers in the driving seat by allowing them to chose the products they want (services) and the channel they use (providers)
Collaborating with various TPPs and solution providers to ensure maximum customer satisfaction

Conference Day Two: Wednesday, 27 November 2019

9:30 AM TECHNICAL PANEL DISCUSSION: Banking as a Service (BaaS) – Creating a system of value addition and seamless customer

The introduction of the latest open banking regulation by the Central Bank of Bahrain (CBB) is enabling the opportunity for banks and FinTechs to explore synergies as never before. Taking advantage of APIs to innovate, digitise and disrupt the market, they can enhance the customer experience, easily scale the product and lower costs which is much more than banks and FinTechs could do on their own.

Is this the new winning formula?

Moving towards customer centricity over operational excellence by collaborating with FinTechs thus enhancing flexibility, speed and innovativeness
Setting up a coopetition plan to accommodate the needs of both parties with respect to strategy, governance and operational responsibilities
Developing a structured approach that chart the coopetition territory to leverage the cooperating partners’ strengths resulting in fruitful collaboration.

Check out the incredible speaker line-up to see who will be joining Ahmed.

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