Berina Krupalija

Team Leader Sales Infobip

Berina Krupalija is a Team Leader for Sales in Infobip - a global cloud communications company for businesses, and a leader in omnichannel engagement. She is an experienced senior sales manager, with banking background, and a history of helping banking sector in the MENA region successfully implement innovative solutions in digital transformation.

Berina holds a degree in macrofinancial management from Faculty of Economics & Business in Sarajevo.

Conference Day Two: Wednesday, 27 November 2019

10:10 AM Helping banking sector improve customer experience using WhatsApp

Infobip’s enablement of WhatsApp Business allows enterprises in over 180 countries to communicate branded, rich content to its customers over WhatsApp, the chat app trusted and used by 1.6 billion people worldwide, and number one app used in MENA region.

• Learn how to improve CX in banking implementing new WhatsApp customer service channel (Success story Emirates NBD)

• Understand how to identify best use cases eventually leading to increased ROI and better customer offerings (Success story – Raiffesen Russia)

• Overcome the potential roadblocks that you may encounter when broadening the scope

Check out the incredible speaker line-up to see who will be joining Berina.

Download The Latest Agenda

In Partnership With :

Connect With Us

QUESTIONS?