Dilip Krishnan

Vice President, Digital Transformation, Global Consumer Financial Services OCBC Bank, Singapore

Spearheading Open Banking / API led ‘strategic initiatives’, conversational banking initiatives and exploring emerging technologies for OCBC Bank, Singapore’s 2nd largest bank.

Conference Day One: Tuesday, 26 November 2019

10:30 AM TECHNICAL PANEL DISCUSSION: Placing customer experience at the heart of open bank innovation

Getting the technology right does not guarantee demand. Recent research by Accenture found that 69% of respondents said they would not share financial data with businesses that were not banks.

So, what’s in it for customers?
  • Making use of customers financial data to understand patterns, financial habits to ultimately develop tailored financial products
  • Customer centricity 2.0 - Putting customers in the driving seat by allowing them to chose the products they want (services) and the channel they use (providers)
  • Collaborating with various TPPs and solution providers to ensure maximum customer satisfaction

12:50 PM Visualising your API journey, roadmap to banking excellence

With many banks across the globe establishing the basics of their Open Banking API platforms, there is a strong incentive towards differentiation in the emerging Open Banking landscape, different types of banks are likely to reap different benefits and experience different drawbacks from engaging in the open banking play.

What strategic actions can you implement from today?
  • Understand what are the other APIs that are exposed and how to develop, grow and maintain a strong developer community
  • Identify and prioritise API value: Asses APIs on strategic attractiveness and organisational IT readiness to execute
  • Manage and enhance value creation: Quantify the value of underlying data or servicesaccessible through APIs

3:00 PM Moving beyond compliance

Banks have stopped looking at open banking as a mere compliance. Working and collaborating with TPPs and other partners will not just enhance customer experience but will also result in the creation of an additional revenue stream. However, the business challenge lies in moving to an environment in which services are organised around customers’ needs, replacing an environment organised around banking processes. This discussion will talk about how banks and financial institutions can rework their digital strategies to setup a robust open banking initiative at their banks.

Check out the incredible speaker line-up to see who will be joining Dilip.

Download The Latest Agenda