Mr. Kemal Keco

Regional Manager, MENA Infobip

Kemal Kečo is a Regional Manager for the MENA region at Infobip - a global cloud communications company for businesses, and a leader in omnichannel engagement. His responsibilities include business planning and strategy implementation for the entire region.

Kemal holds a degree in islamic economics and finance from Faculty of Economics & Business in Sarajevo as well as a degree in Management from International Burch University.

Conference Day Two: Wednesday, 27 November 2019

10:10 AM Helping banking sector improve customer experience using WhatsApp

Infobip’s enablement of WhatsApp Business allows enterprises in over 180 countries to communicate branded, rich content to its customers over WhatsApp, the chat app trusted and used by 1.6 billion people worldwide, and number one app used in MENA region.

• Learn how to improve CX in banking implementing new WhatsApp customer service channel (Success story Emirates NBD)

• Understand how to identify best use cases eventually leading to increased ROI and better customer offerings (Success story – Raiffesen Russia)

• Overcome the potential roadblocks that you may encounter when broadening the scope

Check out the incredible speaker line-up to see who will be joining Kemal.

Download The Latest Agenda

In Partnership With :

Connect With Us

QUESTIONS?