Leveraging Technology to Build, Enable and Enhance a Service Improvement Unit to Improve Patient Flow and Operations

Leveraging Technology to Build, Enable and Enhance a Service Improvement Unit to Improve Patient Flow and Operations

In this presentation from Queensland Healthcare Week 2018, Belinda Berg, Director Service Improvement at Mackay Hospital and Health Service, explores:

  • Key guidelines for structuring a major improvement project and using improvement methodology to service improvement unit, with the learnings applicable to any major change management program
  • How Mackay HHS is working through the phases and pitfalls of cultural shifts and selecting and integrating eHealth solutions like iEMR to assist with patient flow
  • Change must be driven by your leaders – Necessity for leadership’s commitment to culture improvement


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