THE HEALTHCARE HUB FOR QUEENSLAND
28 June 2023 | Virtual Event

Anna Voloschenko

MSH Consumer Partner -

Patient Experience, Safety and Quality Summit Day Two: Wednesday, 29 June 2022

1:30 PM Making Consumer Partnering Business-As-Usual: How A Clinical Governance Re-Design Will Prioritize, Scale And Sustain The Value of Consumer Partnerships Across Metro South Health

For consumer partnerships to make a true impact at a health service, a need to move beyond pockets of innovation is necessary. Metro South Health has recognized the importance and value of consumer engagement by undertaking a re-design of its clinical governance to include consumer partnering within its frameworks, policies and systems. In this talk, Jodie will take us through:

  • What a true, top-down, organizational-wide commitment to consumer engagement looks like
  • Bridging the gap between policy and bed-side to ensure patient-centred thinking becomes business as usual
  • Remunerating and budgeting for consumer representatives 
  • Improving the use and reporting of PREMs to bring ward-level improvements through a consumer-lens backed back data

Check out the incredible speaker line-up to see who will be joining Anna.

Download The Latest Agenda