In Deepak Doshi’s approach to patient quality and safety governance, worrying about KPIs is not a part of the scope. “KPIs will take care of themselves when you create the right culture and environment for staff”, he says. To many, this might seem daunting as everything generally starts with looking at data but at WMH, Deepak has demonstrated a transformation in mindsets and safety culture that tells us otherwise.

At WMH, collaborative discussions with senior clinical leads, supporting and listening to colleagues’ innovative ideas and promoting ‘Joy in work’ has contributed to a ‘culture of safety and quality’. This talk is an insight into the philosophy and approach underpinning open conversations around incidents alongside a strong top-down feedback loop to identify improvement opportunities. He’ll share:

• An insight into the Pyramid of Patient Safety Culture and why data is at the bottom
• Dissecting PREMs and patient feedback to ensure your facilities and services aren’t a source of friction
• Getting staff along the journey to approach a new way of approaching patient safety
• Why workforce wellbeing is liked to patient safety – how WMH is using digital technology to bring flexibility and lift staff morale

• How did COVID impact clinical governance and quality assurance at your health service?
• How has your organisation measured patient experience of digital health care? Has your organisation learned and changed because of feedback from patients about their experience of digital health care?
• What needs to change to ensure Consumer Advisors / Consumer Representatives can contribute to a robust clinical governance in the expansion of digital health?
• Culture is an important part of clinical governance. How does increasing use of digital health influence culture? In positive ways? In negative ways?
• What opportunities have digital audit systems and data provided around innovating care quality and risk assurance practices?

Panellists: