Patient safety has developed from a find and fix reactive model towards an approach which focuses on human performance, aiming to understand how individuals adapt and respond in complex systems to ensure 'things go right'. In this talk, we’ll see Judi reflect on herexperience with employing clinical coaches at the point of care to govern patient safety and support staff to anticipate and proactively respond to emerging issues, particularly when complex practice situations change unexpectedly. She’ll highlight the lessons learned from introducing the coaches to the clinical environments and the benefits they were able to generate from a safety-culture standpoint.

• The linkage between clinical coaches and patient safety outcomes
• Backing clinician coaches impact with evidence to continue funding and sustaining value
• Why nurse education is a crucial cog to healthcare service sustainability