25 - 27 July, 2016 Princton, NJ » View Event » View Brochure
26 - 28 July, 2016 Sydney, Australia » View Event » View Brochure
26 - 28 July, 2016 Bucharest, Romania » View Event » View Brochure
25 - 27 July, 2016 Enterprise, Alabama » View Event » View Brochure
25 - 27 July, 2016 Ann Arbor, Michigan » View Event » View Brochure
26 - 27 July, 2016 Makati City, Philippines » View Event » View Brochure
27 - 28 July, 2016 Sydney, Australia » View Event » View Brochure
16 - 17 August, 2016 Makati Shangri-La, Philippines » View Event » View Brochure
30 - 01 September, 2016 Bremen, Germany » View Event » View Brochure

Our complimentary event will provide a complete roadmap for contact center excellence. We’ll tackle day-to-day contact center management, looking at concepts like optimizing processes and establishing scripts and objectives. We’ll look at innovations in contact center technology. We’ll look at best practices for agents, including optimizing in-center engagement and incorporating at-home agents into the fold. We’ll look at performance monitoring and measurement. We’ll look at new trends, including identifying what really matters in the omni-channel world – and the extent to which a contact center can be proactive.
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Our unique online event with a core focus on Process Mapping and Modeling, allows you to gain insight from world leading organizations. You will gain the opportunity to learn from your peers how specific Process Mapping and Modeling techniques have improved business and operational efficiency. Process Mapping and Modeling Open House will bring together four hand picked case studies that will show what the project objectives were, how they were achieved and the results produced. Register for free now.
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Business Intelligence (BI) is slowly but surely being adopted at call center operations around the world, but many struggle with how to use and interpret the data to transform their businesses. This informative webinar will show you how to eliminate the guesswork and leverage BI to analyze your entire call center operation at the source.
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Learn how to utilize “mostly forgotten” event log data to achieve company-wide benefits. See real-life results from our partner who implemented pioneering process mining technology to gain clear actionable insights into established processes.
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In this video interview, Mungo Smith, Director of Business Development at MAAP Architects explores the vision for Al Wakra Psychiatric Hospital and how it goes beyond current best-practice by bringing together evidence, ethics and humanism in a way that hasn’t been seen in modern mental healthcare facilities before. The scheme draws together scientific evidence, the best contemporary practice in person-centred mental health care and a deep understanding of cultural heritage and appropriateness.
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In this video interview, Steve Towers, Vice-President of BP Group, explores the key trends driving changes in process excellence in the next 6-12 months, how different sectors are placing the customer at the heart of business improvement and the value business improvement professionals can gain from attending PEX Week 2016.
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Scott Stanchak, Director of Mobile Marketing at The New York Times, discusses mobile technology and marketing in this video interview.
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Richard Wallace is the Director of Transportation Systems Analysis at the Center for Automotive Research. He talks with John McElroy about when autonomous cars will be available to real consumers and what they will cost. Wallace asks: what premium would you pay for a car that can never crash?
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A panel discussion on best practices in intermarrying various critical equipment, determining and incorporating integration priority levels, and testing for and identifying non-obvious failures caused during integration. With Paul Cummings, Principal at Honda Research Institute, Hakan Sivencrona, Functional Safety Manager/Lead System Engineer at Delphi, and Rob Gee, Head of Product Management, Software and Connected Solutions at Continental.
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Lina Maria Palacios, Manager of Finance, SSC, Latin America Performance at Teva Pharmaceuticals, and speaker at the approaching Summit, discusses tips and strategies for emerging companies regarding outsourcing, and opening single versus multi-function centers.
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With last year's event held in Dublin, Ireland, Rear Admiral Mark Mellett of the Irish Defence Forces (and the conference chairman), explained to Defence IQ the reasoning behind the introduction of the new Samuel Beckett-class OPVs in this podcast. He also discussed the construction of the vessel with an eye towards climate change, cost-efficiency in a complex maritime environment, meeting emerging threats, and revealed his key to working effectively with industry partners and shipyards.
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Tom Briscoe, Senior Principle Strategist of Technology and IP at cancer diagnostics technology company Dako, discusses how to use trademark to complement patent strategy, with reference to the Apple approach, the "fire analogy" to explain the evolution in patent strategy: "Fire can now be used to heat up two different metals to create a stronger alloy...to help things grow.", using IP to establish compatibility, co-operability and interoperability, the credence he gives to secrecy and being first to market, and balancing the need to protect IP, and getting Dako's life-saving products to as wide of a market as possible
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What Others Are Saying

An excellent tool for business, very interesting case studies, good knowledge sharing. Super event!


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