February 22 - 24, 2010, Hilton Miami Downtown Hotel, Miami, FL
Register by 2/5/2010 and receive up to $947 off!
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The 2nd Annual Customer Self-Service Summit will explore in depth, how to leverage multi-channel, high-touch technology interactions with customers to deliver on your goals of increasing customer retention and building of customer loyalty while carefully managing tight budgets.
You will gain insight into the successful operations (and lessons learned) of companies in the Financial Services, Public Utility, Airline, Retail, Public Sector and Hospitality industries that have created self-service programs that meet customer care expectations and deliver consistent customer care excellence at every interaction.
TRAVEL and HOSPITALITY:
B 2 B:
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