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Roundtable: Raising the Bar on Customer Support

Join Jason Baron, Vice President, Client Services at Coretelligent, Brian Cantor, Managing Editor at IQPC and Peter Zeinoun, Director of Products for LogMeIn Rescue in this round-table style webcast where they'll discuss the challenges of the evolving support landscape, and the tremendous opportunities that technology presents in meeting those challenges. Live audience questions will be taken throughout the event.
» Full Webinar

How to Achieve the Full Potential of your Lean Initiatives

In this engaging 45-minute session, you'll find out the common reasons that companies fail to achieve measurable results from Lean and what you can do to avoid them.
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RBC's Epigenetics Toolbox: Enabling Epigenetic Research and Drug Discovery

This webinar will explore and provide answers and solutions to these common problems in epigenetic research. By attending this webinar you will learn about the products and tools used for epigenetic research, explore the biochemical based assays that provide epigenetic hit/lead identification and identify the common problems and mistakes in epigenetic biochemical assays.
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The Importance of Secure File Sharing: How Bell Canada and CARE Canada Fuel Productivity through Better Content Access

Every day, business users need to collaborate, share documents, and communicate ideas that drive the business forward. But with BYOD turning this activity into a potential security minefield, how do you encourage better collaboration without risking legal and regulatory breaches?
» Full Webinar

Alenia Aermacchi: One Team, One Name, Many Skies

Military Flight Training is proud to have Alenia Aermacchi sponsoring this year's event. This video overview provides a look into how the company designs, builds, certifies and supports both defence and commercial aircraft and systems. Get to know the facets of the business before meeting representatives in person at the conference in March.
» Full Video

Müller Group General Counsel Interview: Managing Corruption Risk & the New Data Protection Regulations

Stephan Mechnig-Giordano, General Counsel & Chief Compliance Officer at Unternehmensgruppe Theo Müller, was brought in to reform the legal function and build a compliance function. Hear how he tackles corruption risk and ensures employees stay compliant. Also Stephan shares his thoughts on how to handle the new data protection rules.
» Full Video

Interview: How Centrica Are Optimising Investments in Enterprise Mobility

Alan Fairhurst, Field Applications Development Manager, Centrica joined the Enterprise Mobility Exchange to share exclusive insight into Centrica's mobility initiatives, and to give his views on the rapidly evolving enterprise mobility market.
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Digital Disruption and Shared Services

Watch this informative video on digital disruption.
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USMC Unmanned Training: "Challenges are Good – They Allow us to Train to a Higher Level"

Major Brad Green is the UAS Specialist at the US Marine Corps MAWTS-1 (Marine Aviation Weapons and Tactics Squadron One), tasked with providing standardized advanced tactical training and certification of unit instructor qualifications and assistance in the development and employment of Marine aviation weapons and tactics. Major Green walks us through the recent movements of the squadron, how unmanned systems play their part among other units, and just what exactly needs to be overcome – including air space allocation, government funding, and time itself.
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Regulatory Impact on Medical Devices - An Interview with Chuck Sidebottom

With over 30 years in the industry, Chuck Sidebottom Director of Corporate Standards at Medtronic is excellently placed to analyse trends in the medical device industry. When he spoke with Pharma IQ, Chuck discussed recent shifts in regulatory emphasis and predicted how this emphasis will change in the future. He also discussed the importance of and difficulties involved in instilling a culture of compliance across multiple offices and in multiple jurisdictions.
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Protecting Revenue at Royal Mail

Royal Mail is currently government-owned, and has been delivering postal services for the UK since 1635. Just imagining the revenue streams passing through its operation – via stamps, meter machines and business accounts delivering 59 million items a day, to 29 million locations, 6 days a week – gives one pause for thought. I spoke with Adele Allen recently, head of the Revenue Management process at Royal Mail Finance, and asked her what she was doing to prepare Royal Mail's finance processes for a future sell-off of the organisation.
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The Impact of Acquisitions on Trademark Portfolio Strategy: An AB Electrolux Perspective

Andreas Hohenberger, Head of Trademarks at AB Electrolux, Sweden, joins Global IP Exchange to discuss the impact of acquiring new companies on the trademark portfolio and brand protection strategy, and how the company is tackling counterfeiting problems in China.
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Notable Speakers

  • Mr. Dingani Banda
    Commissioner – Customs Services
    Zambia Revenue

  • Hon Onkokame Kitso Mokaila (MP)
    Minister of Minerals
    Energy Water Resources, Botswana

  • Steve Towers
    Lead Coach and Co-Founder
    BP Group, UK

  • Mr. Steven Thompson
    SVP and CEO
    Johns Hopkins Medicine International, USA

  • Paul Bloxham
    Chief Economist
    HSBC Australia

  • Ben Somerville
    Spatial Systems Manager, Spatial Engineering Services
    Thiess Pty Ltd

  • Leslie Behnke
    VP Process Improvement and Service Quality
    TD Canada Trust

  • Inna Ben-anat
    Director, Head of Qbd and Product Robustness

  • Dr. Oliver Franz
    RWE AG

  • Arno von Querfurth
    Manager Advanced Diagnosis & Remote Solutions - Daimler Trucks Advanced Engineering
    Daimler AG, Germany

  • Bongani Biyela
    RBT Resources (Pty) Ltd

  • Ms Beatrice Memo
    Commissioner Customs Services
    Kenya Revenue Authority

  • S K Agrawal
    Deputy General Manager – SCADA & Telecommunications

  • Mr. Steven Thompson
    SVP and CEO
    Johns Hopkins Medicine International, USA

  • Mike Burnheim
    Assistant Director-General, Shared Services
    Department of Science, Information Technology, Innovation & the Arts

  • Dino Sarac
    Chief Engineer, Geotechnical & Hydraulics Engineering Services
    Bechtel Corporation

  • Don Linsenmann
    VP Business Process Excellence and Corporate Six Sigma Champion

  • Leslie Behnke
    VP Process Improvement and Service Quality
    TD Canada Trust

  • Shira A. Scheindlin
    United States District Judge
    United States District Court

  • Dr. Pierre Metz
    Organisational Safety Manager
    Brose Fahrzeugteile GmbH & Co. KG, Germany

  • Sanjay Banga
    Head-PSC, Automation and Contracts
    TATA Power Delhi Distribution Limited

  • Manoharan V.G.
    Chief Engineer-Production & Communication
    Tamil Nadu Transmission Corporation

  • Ahmed Bin Saleh Al Jahdhami
    Chief Executive Officer
    Oman Power and Water Procurement Company (OPWP)

  • H.E. Salim Al Aufi
    Chief Executive Officer
    Public Authority of Civil Aviation

  • John Boyd
    Director, Defense Biometrics and Forensics
    Office of the Secretary of Defense

  • Sheila Cahnman
    Vice President, Healthcare Market Sector Leader

  • Tânia Nossa
    Diretora do Shared Services Center

  • Herberto Yamamuro
    Chief Executive Officer

Past Partners

  • Accenture Atento Boeing Capgemini
  • FGV Force Protection General Dynamics Genpact
  • IBM KPMG L3 Communications Lockheed Martin
  • Northrop Grumman Raytheon Schlumberger Siemans
  • Skydex Totvs