15 - 17 October, 2019
Hamburg Marriott Hotel , Hamburg, Germany
Matt Round, Chief Creative Officer at Tangerine
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Matt Round

Chief Creative Officer

Check out the incredible speaker line-up to see who will be joining Matt.

Download The Latest Agenda

Conference Day 1

Tuesday, October 15th, 2019


• Change is at the heart of staying close to your customers whilst also attracting new ones
• It’s the fuel of business and the opportunity to streamline the delivery of services. Change is
certain but how to change is often uncertain
• With good insight, change can be effective, delightful and competitive

Conference Day 2

Wednesday, October 16th, 2019

4:00 PM Creating and delivering change in the cabin

The challenges of today might not be the ones the industry will be facing in 10 years from now. As an industry, how do we plan for change? How do we identify what´s important to both customers and airlines? And how do we act on what´s important to deliver breakthrough change?