15 - 17 October, 2019
Hamburg Marriott Hotel , Hamburg, Germany
Hamburg Marriott Hotel , Hamburg, Germany
Conference Day 2
7:30 am - 8:00 am Registration for Workshop A and welcome coffee
7:45 am - 9:45 am DEFINING THE BEST METHOD TO STUDY AIRCRAFT SEAT COMFORT
During this workshop Peter Vink will discuss and answer to questions as:
• How to objectively measure concepts as pressure distribution, living space, record
postures, HRV, fidgeting and more?
• Which questionnaire should be used and when?
• Which are the „golden standards“ and how to enable them?
• What it can be considered a good research protocol for studying different concepts?
9:45 am - 10:15 am Registration and welcome coffee
10:00 am - 10:30 am Opening remarks by Christopher Wood
10:15 am - 10:45 am PASSENGER POSTURE PREDICTION
• Activities and postures passengers adapt
• Optimum support for the passenger
• Evaluation of postures depending on Activities
10:45 am - 11:15 am CHALLENGES OF DESIGNING AIRCRAFT SEATS FOR TODAY AND THE FUTURE
• Opportunities of future aircraft
• Impact on designing the passenger experience via innovative cabin layouts and modular
fuselage configurations
• Today‘s challenges of redesigning a private jet aircraft seat
11:15 am - 11:45 am FLEXIBILITY IN SEATING - AND IN IN-DEPTH ANALYSIS
• Quantitative analysis of the effects of flexible seating configuration in terms of revenue,
scheduling, network planning and operations.
• Examples of use cases of flexible seating in light of new aircraft technology.
• Flexible designs inside and outside of aviation industry.
11:45 am - 12:15 pm Coffee break and networking
12:45 pm - 1:15 pm A NEW APPROACH TO HIGH-DENSITY BUSINESS CLASS
• AirGo to introduce their upcoming business class design that offers 8 more pax ascompared
to United Polaris
• The new design tackles the issue of balance between privacy and couple seats
• Comfort, aisle access and boarding experience are also discussed
12:45 pm - 1:15 pm Designing Aircraft Passenger Seats with the Products Lifecycle Operating Cost in Mind
· What’s the next big thing in seating
· Tomorrow’s seats will be profit centres
· Airlines are losing money with today’s seats
· What will seats look like in ten years
1:15 pm - 2:45 pm Networking lunch
2:45 pm - 3:15 pm DESIGNING AIRCRAFT CABINS FOR THE EXPERIENCE ECONOMY
• Rethinking cabin space:Delivering customer experiences that have the right balance of
function, form and emotional engagement
• Spending on experiences vs. spending on goods, market insights
• Decision making based on holistic experiences
3:15 pm - 3:45 pm FOCUS ON A PART OF THE SEAT TO CREATE MORE AIRCRAFT SEAT COMFORT
• Comfort differences in different countries (results from a large research in Asia, Europe
and America)
• Preferred activities in an aircraft seat
• The relative importance of aircraft (seat) features for perceived comfort: focus on distracting,
leg room and bottom cushion
• Numbers on seat width needed to compensate for reduced pitch in economy class
3:45 pm - 4:00 pm Closing remarks by Christopher Wood and end of conference
4:00 pm - 6:30 pm Creating and delivering change in the cabin
The challenges of today might not be the ones the industry will be facing in 10 years from now. As an industry, how do we plan for change? How do we identify what´s important to both customers and airlines? And how do we act on what´s important to deliver breakthrough change?
