25 - 26 March, 2020 |
International Convention Centre, Sydney
Daniel Gray, Recreation Manager at Wintringham

Daniel Gray

Recreation Manager

Check out the incredible speaker line-up to see who will be joining Daniel.

Download The Latest Agenda

Aged Care Day One: 27 March, 2019

Wednesday, March 27th, 2019

3:10 PM Customer Experience: Enhance Customer Service by Effectively Using and Presenting Real Time Data to Staff

Learn how Wintringham collects and evaluates practical data in real time to generate personalised programs that blend elements of recreation and leisure counselling:

  • How they created an app to increase efficiencies and continuously collect data in real time to gather trends on buyer preference 
  • The relationship between human assessments and data evaluation – Using data in conjunction with face to face assessments
  • Presenting the data in ways that engage the user via user friendly portals and data visualisation
  • Addressing challenges around technology through trial and error with end users and gathering staff input during the evaluation process