17 - 18 March, 2021 |
International Convention Centre, Sydney
International Convention Centre, Sydney

Ien Ling Tong
Chief Health Informatics Officer
Jiahui International Hospital (Shanghai)
Check out the incredible speaker line-up to see who will be joining Ien Ling.
Download The Latest AgendaHealth Facilities Design & Development Day One: Wednesday, 17 March 2021
Wednesday, March 17th, 2021
5:00 PM Panel Discussion: Smart Hospital Design and Development: A Place Where Architecture and Technology Meet to Enhance Patient Care
An intelligent hospital is more effective, highly efficient, and cost-optimised as it brings together the physical infrastructure, people, clinical processes and administrative workflows with cutting-edge technologies. This panel will discuss the fundamentals of smart hospital design and development, including how:
- Smart hospitals create new clinical workflows, flexible spaces and new ways of working to achieve greater patient-centricity
- The four dimensions of being a ‘smart’ hospital embody patient experience, your employees, the organisation and innovation
- Facility design is of equal importance to technology, including infrastructure and room design conducive to optimising the management of patients, supplies and devices
- Smart hospitals improve staff productivity, patient comfort, energy efficiency and capital savings on devices, cabling, commissioning and operations
Digital Healthcare Day One: Wednesday, 17 March 2021
Tuesday, January 1st, 2019
9:00 AM International Keynote: How the Jiahui International Hospital is Bringing a Transformative Healthcare Experience to Shanghai with User-Centric Mobile Technology
As the first tertiary level international general hospital in Shanghai, the 500 bed Jiahui International Hospital (JIH) brings a world-class transformative healthcare experience to Shanghai by improving patient experience and patient safety through user-centric mobile solutions. With insight into JIH’s transformative digital journey, learn how they created user centric mobile technology to:
- Create a seamless and hassle-free experience for Chinese patients by integrating the widely-used WeChat app with their EMR to simplify the process for appointment booking, checking in and bill payment
- Use optical character recognition and facial recognition technology to aid national identification authentication and significantly reduce the need for having full time staff for patient registration
- Tighten rapid response team communication and coordination with lessons learnt around Wi-Fi network connectivity, patient safety response and public announcement challenges