Ien Ling Tong

Chief Health Informatics Officer
Jiahui International Hospital (Shanghai)

Check out the incredible speaker line-up to see who will be joining Ien Ling.

Download The Latest Agenda

Health Facilities Design & Development Day One: Wednesday, 30 September 2020

Wednesday, March 25th, 2020

5:00 PM Panel Discussion: Smart Hospital Design and Development: A Place Where Architecture and Technology Meet to Enhance Patient Care

An intelligent hospital is more effective, highly efficient, and cost-optimised as it brings together the physical infrastructure, people, clinical processes and administrative workflows with cutting-edge technologies. This panel will discuss the fundamentals of smart hospital design and development, including how:

Smart hospitals create new clinical workflows, flexible spaces and new ways of working to achieve greater patient-centricity
The four dimensions of being a ‘smart’ hospital embody patient experience, your employees, the organisation and innovation
Facility design is of equal importance to technology, including infrastructure and room design conducive to optimising the management of patients, supplies and devices
Smart hospitals improve staff productivity, patient comfort, energy efficiency and capital savings on devices, cabling, commissioning and operations

Digital Healthcare Day One: Wednesday, 30 September 2020

Tuesday, January 1st, 2019

9:00 AM International Keynote: How the Jiahui International Hospital is Bringing a Transformative Healthcare Experience to Shanghai with User-Centric Mobile Technology

As the first tertiary level international general hospital in Shanghai, the 500 bed Jiahui International Hospital (JIH) brings a world-class transformative healthcare experience to Shanghai by improving patient experience and patient safety through user-centric mobile solutions. With insight into JIH’s transformative digital journey, learn how they created user centric mobile technology to:

Create a seamless and hassle-free experience for Chinese patients by integrating the widely-used WeChat app with their EMR to simplify the process for appointment booking, checking in and bill payment
Use optical character recognition and facial recognition technology to aid national identification authentication and significantly reduce the need for having full time staff for patient registration
Tighten rapid response team communication and coordination with lessons learnt around Wi-Fi network connectivity, patient safety response and public announcement challenges