Melissa Tinsley

Manager, Clinical Information and Decision Support
Agency for Clinical Innovation

Check out the incredible speaker line-up to see who will be joining Melissa.

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Patient Experience Day One: Wednesday, 30 September 2020

Wednesday, March 25th, 2020

11:00 AM Rolling-out a Patient Feedback Program to drive improvement and integration of healthcare across NSW

The NSW Agency for Clinical Innovation (ACI) is leading the co-design and implementation of the NSW Health Patient Reported Measures program – a key enabler of transforming systems towards value based healthcare by processing all data electronically and in realtime to improve outcomes and experiences.

As a World-leading program, learn how to:

Ensure ongoing co-design with clinicians and consumers, even after implementation, to ensure that the system is useful and fit-forpurpose
Overcome challenges in light of a major system transformation, including culture and behaviour challenges, ensuring a smooth transition to and ensuring effective use of the new IT system
Address data fatigue and the burden of more data as the transformation journey is ongoing