17 - 18 March, 2021 |
International Convention Centre, Sydney
International Convention Centre, Sydney

Melissa Tinsley
Manager, Clinical Information and Decision Support
Agency for Clinical Innovation
Check out the incredible speaker line-up to see who will be joining Melissa.
Download The Latest AgendaPatient Experience Day One: Wednesday, 30 September 2020
Wednesday, March 25th, 2020
11:00 AM Rolling-out a Patient Feedback Program to drive improvement and integration of healthcare across NSW
The NSW Agency for Clinical Innovation (ACI) is leading the co-design and implementation of the NSW Health Patient Reported Measures program – a key enabler of transforming systems towards value based healthcare by processing all data electronically and in realtime to improve outcomes and experiences.
As a World-leading program, learn how to:
- Ensure ongoing co-design with clinicians and consumers, even after implementation, to ensure that the system is useful and fit-forpurpose
- Overcome challenges in light of a major system transformation, including culture and behaviour challenges, ensuring a smooth transition to and ensuring effective use of the new IT system
- Address data fatigue and the burden of more data as the transformation journey is ongoing