28 - 29 January, 2019
The Nile Ritz-Carlton, Cairo, Egypt
The Nile Ritz-Carlton, Cairo, Egypt
Conference Day One: Financial Inclusion, Digital Transformation & Payments Day: Monday, 28 January 2019
Winning partnerships and digital business models to attract the unbanked market
9:45 am - 10:05 am REGIONAL TRAILBLAZER: Mashreq Bank’s digital strategy: Putting innovation at the heart of the business to drive sustainable growth
The road ahead: Why a digital future is inevitable for Mashreq Bank
- How Mashreq Bank Egypt is adopting successful strategies from Mashreq Bank UAE’s digital banking experience to provide best in-class service to its customers
- What African banks can learn from Mashreq Bank UAE’s leading digital banking journey
10:05 am - 10:35 am How Blockchain is disturbing Banking
- Blockchain is the buzzword of the year but can it outlive the hype?
- How is blockchain disrupting the banking sector to improve products and services?
- What are the critical success factors in blockchain adoption
10:35 am - 10:55 am Protect your customers: Fighting cyber crime and identity fraud to ensure customer trust and loyalty
Dr Sherif Hashem
Vice President, Cyber Security and ChairmanNational Telecom Regulatory Authority Egypt, Executive Bureau of the Egyptian Supreme Cyber security Council Egypt
10:55 am - 11:25 am Optimizing payments processing
11:30 am - 12:00 pm Speedworking and Networking Break
12:00 pm - 12:30 pm From foes to friends: Why FinTech partnerships are critical to your bank’s future success
- Can traditional banks compete with an army of FinTechs?
- Why unbanked Egypt is ripe for the FinTech revolution and bank-FinTech partnerships
- Survival of the fittest: Learning to strategically cooperate rather than ruthlessly compete
12:30 pm - 1:00 pm How Fintech Can Drive Financial Inclusion
1:00 pm - 1:20 pm Why the customer needs to be at the heart of your bank to drive growth
- A key differentiator: The rise of user-centric designs in banks
- Ensuring your CX initiative aligns with your company goals
- Driving business revenue through the development and implementation of optimised and cost-effective retention & loyalty programmes
Mohammed Sayed
Senior Customer Loyalty Manager, Senior Manager - Customer Loyalty & Campaign ManagementAbu Dhabi Islamic Bank, Egypt
1:30 pm - 2:00 pm Innovate like a FinTech to drive customer experience
- How FinTechs can be used to improve the relationship between banks and their customers
- Customers in the spotlight: Harnessing innovation to improve customer experience
- Strategic steps to unleash the potential of FinTech in banking
2:00 pm - 3:00 pm Lunch and networking
3:00 pm - 3:30 pm Driving CX journey using lean approach -grounding digital transformation
- The principle of lean banking: Applying lean principles in banking to improve customer experience
- Lean versus customer experience management
- Hard talk: Is the approach right for your bank?
3:30 pm - 4:00 pm The future is digital: A winning framework for your bank
- Outlining the key link between digital transformation and business strategy
- The digital transformation pyramid: Highlighting the key pillars of successful transformation
- The digital maturity assessment: Are you ready to start digital transformation?
4:00 pm - 4:30 pm PANEL DISCUSSION: The bank of the future: What will the bank of 2030 look like?
Speakers:
Nahla Salem Head of Service Quality Improvement Banque Audi, Egypt
Abeer Khedr Head of Information Security National Bank of Egypt
Tamer Ragheb Corporate Banking Director Attijariwafa bank Egypt
Joseph Makram CIO Egyptian Arab Land Bank
Ayman Ibrahim Head of Early Warning & Fraud Risk - Corporate Risk – SMEs, ,Abu Dhabi Islamic Bank
Shaarawy Mohamed VP- IT Infrastructure Services First Abu Dhabi Bank
Nahla Salem Head of Service Quality Improvement Banque Audi, Egypt
Abeer Khedr Head of Information Security National Bank of Egypt
Tamer Ragheb Corporate Banking Director Attijariwafa bank Egypt
Joseph Makram CIO Egyptian Arab Land Bank
Ayman Ibrahim Head of Early Warning & Fraud Risk - Corporate Risk – SMEs, ,Abu Dhabi Islamic Bank
Shaarawy Mohamed VP- IT Infrastructure Services First Abu Dhabi Bank
- How will technology and innovation shape the future of the bank
- How will expectations of the millennials and gen Z transform banks
- What can banks learn from key innovators like Uber, Amazon and Apple
Panellists:
Joseph Makram
CIOEgyptian Arab Land Bank
Ayman Ibrahim
Head of Early Warning & Fraud Risk - Corporate Risk – SMEs,,Abu Dhabi Islamic Bank
Shaarawy Mohamed
VP- IT Infrastructure ServicesFirst Abu Dhabi Bank