Exchange Day Two: Friday, 8 May 2020

Group 1

7:30 am - 8:10 am BREAKFAST

8:10 am - 8:20 am Chairperson’s Opening Remarks

8:20 am - 8:50 am From Reactive To Predictive: How Westpac Are Leveraging Machine Learning To Redesign The Complaints Function And Improve Customer Experience

Davinia Gravesande-Becker - Director of Analytics, Westpac
For the last 12 months, Westpac have been working to revolutionise the way they use data from the complaints department, and the capabilities they have around it. Looking at everything from skill sets, visualisation tools and machine learning, Davinia and her team are building a predictive model that will ultimately predict customer concerns and address them before they hit the team. In this session, Davinia will discuss:

  • The impact of new skills and team growth on a data transformation
  • Implementing visualization tools to monitor spokes and peaks in data
  • The impact of machine learning on customer data categorisation in a predictive model

Davinia Gravesande-Becker

Director of Analytics

Data and analytics leaders are responsible for both information governance and data monetisation. But as a relatively new function in many organisations, data and analytics teams are under the spotlight to produce high-quality results quickly and efficiently. Beyond this, to see true value from these new technology tools, a culture of data-driven work has to be embedded within your organisation.

This foundational session will cover:
  • What new skills and roles are needed for data and analytics?
  • How can you plan for success and avoid potential pitfalls?
  • How can you embed a culture of data-driven work throughout your organization?

Jordan Javier

Head of Data and Analytics
National Australia Bank


Darren Klein

General Manager - Data & Analytics
MLC Life

9:30 am - 10:30 am BrainWeave – Building Analytics Capability to be More Data Driven
Craig Napier - Chief Data Officer, University of Technology, Sydney

Craig Napier

Chief Data Officer
University of Technology, Sydney

9:30 am - 10:00 am One-to-One Business Meetings

10:00 am - 10:30 am One-to-One Business Meetings

10:30 am - 11:00 am MORNING TEA & NETWORKING BREAK

11:00 am - 11:30 am How Momentum Energy Have Redesigned Their Data Strategy To Increase Capability And Business Insights

Bhavika Unnadkat - Head of Data, Momentum Energy
Since 2019, Momentum have been undergoing a complete overhaul of their existing data platform. Transitioning a sequel based warehouse to a brand new data lake. With live data readings flowing into the lake every 15 minutes, the data team is now able to effectively crunch big data and provide valuable business insights to the board.

In this case study, discuss:
  • How a complete platform overhaul has increased business insights at momentum
  • Redesigning the data team and kill sets for a next-generation data capability
  • Working on implementing successful data visualisation across the board

Bhavika Unnadkat

Head of Data
Momentum Energy

11:30 am - 12:30 pm BrainWeave – Using Structured and Unstructured Data to Gain Valuable Insights

11:30 am - 12:00 pm One-to-One Business Meetings

12:00 pm - 12:30 pm One-to-One Business Meetings

12:30 pm - 1:30 pm LUNCH & NETWORKING BREAK

1:30 pm - 2:00 pm Presentation: Moving From A Centre of Excellence Data and Analytics Model to Practically Capturing Value

Mario Ribeiro - General Manager Data & Advanced Analytics, Wesfarmers
Wesfarmers Advanced Analytics Program is moving away from a centre of excellence model to mobilise their team to help lead practical implementation of use cases stemming from their data and analytics insights. In this session Mario will share stories from this transition from advising from data analytics insights to rolling up their sleeves and practically using them to help capture value. He’ll share insights into how they’ve made this important change and it’s impacts on how data can drive real outcomes including:

  • Moving from an advisory role towards implementing use cases and leading on-the-ground change management
  • Creating responsibility and accountability in data and analytics teams to deliver tangible returns
  • Encouraging data engineers to design in a way that can be productised and utilised on the ground

Mario Ribeiro

General Manager Data & Advanced Analytics

2:00 pm - 2:30 pm Creating A Data-Driven Organisational Culture

Felipe Flores - General Manager of Data Science and Analytics, Liberty Financial Group
Moving into an uncertain and continually disrupted future, the best practice use of data and analytics has powerful potential impacts on business value capture and adaptation. This interactive closing session, led by Felipe Flores, host of the popular podcast Data Futurology, will explore:

  • How value capture from data and analytics tools and strategies is changing over time
  • New cutting edge developments on the close, mid and long future horizon
  • Best practice strategies that organisations can use to enhance the business value of their data and analytics initiatives right now

Felipe Flores

General Manager of Data Science and Analytics
Liberty Financial Group