As a new financial service in the market, Latitude has established itself against bigger banks, with 6% shares in the Australian personal lending market; making it the largest non-bank lender of consumer credit in the region. Like many organisations, Latitude was forced to uplift digital capacity to support COVID-19 restrictions, including implementing identification and verification processes through biometric data, selfies and other facial recognition technology. Rebecca Scurrah will present on how the organisation uplifted their capabilities, and are working towards combatting a new era in financial crime.

·        Understanding the change in the operational environment and changing how the organisation identifies and verifies customers that have failed electronic verification.

·        Utilising tools such as biometric data to identify and verify customers digitally.

·        Providing customers with a user-friendly experience, uplifting digital capabilities across verification platforms.