Unlike many other financial institutions, AMEX has established a rather advanced electronic verification and customer identification process due to the company’s lack of physical spaces. However, whilst COVID-19 does present identification challenges, Wendy Ward and her team have discovered that it also presents new financial risks and behaviour that has been exacerbated due to the pandemic; such as gambling, trafficking and exploitation. This presentation will discuss how AMEX have identified and developed response efforts to combat typically smaller financial crimes and criminal activity that have been exacerbated due to COVID-19 and the nature of people being isolated.

·        Understand how to work collaboratively with peers in your industry, as well as regulators, to ensure you are making responsive decisions based off quality data.

·        Know how to identify and defer certain processes that may be obsolete due to the nature of COVID-19.

·        Quickly verify consumer or business information with multi-source identity insights to drive smarter decisions and identify suspicious behaviour that may be increasing across all functions.