This enlightening session focuses on the vital role of offender custodians in fostering successful rehabilitation and reintegration within correctional systems. It delves into how custodial staff can actively contribute to posi- tive change by embracing innovative approaches and effective training. By recognising the evolving responsibilities and challenges they face, attendees will gain insights into best practices in case management, practical tools for supporting custodial staff, and strategies for creating a better rehabilitation environment. The session underscores the transformative potential of em- powering custodians through targeted training and development opportuni- ties, ultimately advancing the goals of rehabilitation, reintegration, and the overall well-being of incarcerated individuals.