The Consumer Data Right (CDR) in Australia was introduced to give consumers and small business more control over the data. It also offers massive potential for financial services companies to innovate and compete using CDR data. However, there is still a general lack of customer awareness of the potential benefits of the CDR and limited use cases is impeding its uptake.

One of the key obstacles to its success lies in the complexity of capturing the consumer moments to offer a superior customer experience and driving innovative products. In this session, we will discuss these customer moments and how you can seize these moments and arm your people and systems with up-to-date, real-time information and analysis and triggering of action.