With the adoption of Open Energy in Australia, it will place the power of energy data in the hands of the consumers and for industry players to increase customer value, create innovate solutions and enhance their competitive edge. However, one of the key obstacle to wide-spread adoption lies in the complexity of capturing the consumer moments. In this session, we will discuss examples of customer moments and how you can seize these moments by arming your people and systems with up-to-date, real-time information and analysis, and triggering of action.