Delivering a positive passenger experience in a multi-modal on-demand operating environment through utilizing innovative technologies and implementing a customer centric organizational mindset

In response to rapid population growth across Australia’s major cities, new transport services and infrastructure have been build nation wide to cope with the growing demand.

Advancing technologies have redefined the expectations of passengers, with on demand apps allowing for transport to be at the touch of a fingertip; customers are now demanding more from traditional service models.

With this in mind, we’re pleased to announce the Passenger Experience Summit 2019, which will focus on how organisations are improving these passenger experiences and managing the platforms on which they are offered.

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Key topics to be explored:

Intermodal passenger
experience

Developing strategies to improve intermodel connectivity at all points of the customer journey

Managing passenger insights
and expectations

Harnessing and leveraging technology to manage the customer experience and support operations

Innovative tech

Understanding and managing customer data in order to improve the relevancy of services for customers

Directors/Heads you will meet:

  • Customer Experience
  • Passenger Experience
  • Customer Strategy and Innovation
  • Passenger Networks and Innovation
  • Customer Experience and Partnerships

From the following industries:

  • Airline
  • Buses
  • Metro and Passenger Rail
  • On-demand
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