30 September - 01 October, 2019 | Bayview Eden, Melbourne, VIC
Rob Hill, General Manager, Train Services at V/Line

Rob Hill

General Manager, Train Services

Check out the incredible speaker line-up to see who will be joining Rob.

Download The Latest Agenda

Post Conference Interactive Workshops: Wednesday, 2nd October 2019

Wednesday, October 2nd, 2019

3:00 PM Workshop C: Change Management and Resource Planning Strategies for Employers to Improve Staff Transition to New Systems and Network Change

Resistance to change from both operators and train drivers is a huge challenge when implementing new train control operational systems. By providing opportunities for staff re-education and listening to their concerns, managers can ensure that the transition towards new systems will run more smoothly. V/Line were able to significantly reduce their Signals Passed at Danger by just over 50% through focusing on training, safety and improving the transition of their staff to prepare for changes when they occur. If you’re looking to develop a better change management strategy and develop better support for staff to prepare for new systems and network change, then this workshop will dive deep to provide tangible outcomes for your organisation.

How will you benefit from attending this workshop?

  • Reviewing the types of culture changes that should take place before the organization even begins to undergo these projects
  • Encouraging staff buy-in by creating platforms to communicate queries and concerns
  • Creating palatable steps and programs that enable skill building and support for transition into newer technologies
  • Improving the collaboration and partnerships in the industry to support additional work and upskilling of internal and external workforces to meet future service demands


Conference Day Two: Tuesday, 1st October 2019

Tuesday, October 1st, 2019

2:50 PM Case Study: How V/Line Continues to Deliver SPAD Reduction During Growth and Change on the Network

In the FY18/19, V/Line have successfully reduced their Signals Passed at Danger (SPAD) from 23 down to 10. V/Line attributes this improvement due to stringent focus on engagement, training, safety, profiling and assessments to ensure all train drivers can respond effectively and safely. When assets or infrastructure change, particularly signaling and network changes, this can impact a driver’s response when approaching a signal. Drawing on their learnings in the past year, Rob and Holly will discuss:

  • Key considerations for asset changes and the importance of engaging stakeholders early and supporting quality training
  • Using employee engagement to reduce distraction (an engaged workforce who feel it is safe to speak up)
  • Quality investigations and remedial action plans to address org factors and support the workforce