Feros care significantly invested in technology and transformation pre COVID19 which set them up in a unique position to be able to respond quickly to the challenges posed by the pandemic.

This session will explore the development of a group digital platform which triages social services and clinical services for residents, including:

• How Feros care were able to combine social and clinical services for residents and deliver holistic care
• Increasing access to telehealth and virtual health for clients
• Rolling out a COVID 19 hotline for clients, staff and volunteers to prevent mis information
• Transitioning volunteer programs from face to face to online and offering virtual check ins and non contact support to residents