Adapting to a new normal to maintain quality care and improve customer experience
Online Event Date: 08 - 09 July, 2020
Online Event I 9:25AM - 12:30PM (AEST) Daily
Aged Care in a COVID-19 Era: Day 2 Agenda, Thursday 9 July 2020
9:30 am - 9:35 am
Opening Remarks from the Chair
Simon Jennings -
Group Manager,
Core Platforms, Silver Chain Group
9:35 am - 10:20 am
Harnessing Telehealth platforms to drive a holistic approach to care at Feros Care
Abigail Bautista -
General Manager, Service Transformation & Innovation,
Feros Care
Feros care significantly invested in technology and transformation pre COVID19 which set them up in a unique position to be able to respond quickly to the challenges posed by the pandemic.
This session will explore the development of a group digital platform which triages social services and clinical services for residents, including:
- How Feros care were able to combine social and clinical services for residents and deliver holistic care
- Increasing access to telehealth and virtual health for clients
- Rolling out a COVID 19 hotline for clients, staff and volunteers to prevent mis information
- Transitioning volunteer programs from face to face to online and offering virtual check ins and non contact support to residents
10:30 am - 11:15 am
Challenging Assumptions about Digital in Aged Care and Ensuring a Seamless Care Environment during COVID 19 at Suncare Community Services
Angela Massy -
Head – Strategy, Innovation and Connection,
Suncare Community Services
Suncare are challenging assumptions about residents and digital technology, specifically in taking the move to empower their residents to get the most out of their devices.
In just 12 months, over 5000 residents were provided ungated Ipads. Suncare collaborated with their residents to access health monitoring, communication and entertainment in a way that challenges the perceived notion that older Australian’s are any less capable to utilize technology to its full potential.
This session will explore:
- How technology can be used to reduce costs, simplify processes and improve the quality of both customer and staff experiences
- Applying AI, machine learning and automation to ensure data integrity and reduce the opportunity for human error
- Partnering with data scientists to draw conclusions from data to inform strategic decision making
11:30 am - 12:15 pm
Why Advocacy in the Aged Care Sector is important in Responding to COVID19
Craig Gear -
CEO,
Older Persons Advocacy Network
The older persons advocacy network (OPAN) are collaborating with government and aged care providers to advocate for the rights of older Australians, assist in responding to COVID-19 and provide information to aged care residents and their families.
This session will explore the role of advocacy in responding to COVID and current projects such as:
- Generating an aged care specific hotline for COVID19 in collaboration with the federal government
- How OPAN is supporting the aged care industry to device a consistent approach to COVID19
- How advocates are empowering aged care residents and equipping them with information on their rights and services available to help them through this time
