Patient & Visitor Experience Agenda Program

Patient & Visitor Experience Agenda Program

Healthcare is shifting from clinical excellence to human-centered care, where patients expect seamless digital tools, empathetic communication, and comfortable spaces. Hospitals also serve shadow patients, the caregivers, through AI companions, inclusive designs for vulnerable groups, and environments balancing medical precision with emotional support. Facing aging populations and chronic disease, frictionless journeys become essential for trust and value-based care. Download the Patient & Visitor Experience agenda program 2026 — the executive summit for CXOs, Hospital Directors, Head of Marketing and Communication, and Service Excellence Leads to transform sterile hospitals into Healing Sanctuaries prioritizing physical and mental well-being for patients and visitors alike.


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