Preparing For A New Age Of Customer Experience Through Leveraging Chatbot & Virtual Agent Technology
16 July, 2020
| 8:50 am – 12:10 pm AEST | Digital Summit | Free to Attend
Accelerating the role of chatbots.
With 77% of Australian’s feeling comfortable with the concept of chatbots to address their enquiries, it is anticipated that over 85% of all customer interactions will be handled without human contact. This is expected to increase due to the uprise of COVID-19, which enforces isolation practices that remove human interaction all together.
COVID-19 presents many challenges to organisations around the world, however a major challenges is the lack of human interaction they can provide to customers in a time where information demand is higher. This requires organisations to invest in their chatbot capabilities in order to combat increased information demand and lack of human interaction, as well as ensure their existing technology can accommodate for such an increase in usage and data.
Join us for ANZ’s first Digital Chatbots & Virtual Agents in the Age of COVID-19 Event, specifically dedicated to sharing and engaging, cross industry, about how the Australian organisations are leveraging Chatbot and Virtual Agent technology to combat loss of human interaction, and the increased demand of information.
Featured Presentations
University of Sydney Case Study
Understand How The University of Sydney Developed and Implemented the “Corona-Bot” In Order To Keep Up With COVID-19 Information Demand From Students.
IAG Case Study
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Telstra Case Study
Developing and Expanding Telstra’s Chatbot Function In Order To Combat The Increasing Influx Of Telecommunication and Internet Network Related Requests Due To COVID-19. |
Agenda at a glance
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Conference Opening – Remarks from the Conference Chairperson 8:50 am - 9:00 am
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Thought Leadership Session 9:00 am - 9:30 am
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Power Drive 9:30 am - 9:45 am
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Understanding How The University of Sydney Developed and Implemented the “Corona-Bot” In Order To Keep Up With COVID-19 Information Demand From Students 9:45 am - 10:15 am
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Break 10:15 am - 10:45 am
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Thought Leadership Session 10:45 am - 11:15 am
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Power Drive 11:15 am - 11:30 am
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Meeting Demands Of COVID-19 By Developing A Business Case To Expand Chatbot Business Function Within Your Organisastion 11:30 am - 12:00 pm
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Developing and Expanding Telstra’s Chatbot Function In Order To Combat The Increasing Influx Of Telecommunication and Internet Network Related Requests Due To COVID-19 12:00 pm - 12:30 pm
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Conference Closing – Remarks from the Conference Chairperson 12:30 pm - 12:40 pm
Reasons to Attend
Hear from Australia’s leading industry experts who are leveraging chatbot and virtual agent technology to re-shape the landscape in the wake of COVID-19.
Learn how to implement and develop topic specific chatbots such as the University of Sydney’s Corona-Bot.
Understand how to prepare a business case that will leverage executive buy-in to the expansion of your chatbot and virtual agent function within your organisation.
Gain firsthand knowledge and insights on how organisations across Australia are meeting the information and enquiries demands, and combatting loss of human interaction through chatbot technology.
Partake in exclusive, invite only interactive group discussions with your senior industry peers
Our Online Event Format
Step 1: Register
Click on any of the register buttons on this page. Enter your information and secure your place
Click on any of the register buttons on this page. Enter your information and secure your place
Step 3: Schedule time
Mark some time in your calendar when you can be free of distractions or watch with colleagues
Mark some time in your calendar when you can be free of distractions or watch with colleagues
Step 2: Confirmation email
This will be dispatched upon registration and will contain login information image
This will be dispatched upon registration and will contain login information image
Step 4: Watch the event
Click the link in the confirmation email and prepare questions for our industry-leading speakers
Click the link in the confirmation email and prepare questions for our industry-leading speakers
With thanks to our past sponsors
With thanks to our 2019 Sponsors
With thanks to our 2019 Sponsors
With thanks to our 2019 Sponsors
With thanks to our 2019 Sponsors
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