The University of Sydney has a student population of over 70,000 and with current COVID-19 restrictions enforcing isolation practices, which inhibit face-to-face learning; the university has seen a large influx of students flocking to their services to find out about learning information. This led David Goad and his team to develop and implement the “Corona-Bot”, which is specifically designed to answer COVID-19 questions for students. Currently averaging 200-400 conversations per day since implementation, and averaging a 70-80% hit rate, the University is leading the charge when it comes to leveraging Chatbot technology to respond to COVID-19. Hear from David Goad about;

·        Understanding and ensuring your bot is prepared to answer multi-term questions.

·        Setting up a team responsible for managing the content and data, and utilising end-user information to populate chatbot content.

·        Utilising tool-sets that will collect and relay real-time data based on the questions asked and the information the chatbot is fed.