Conference Day One: Tuesday, 13th August 2019
Tuesday, August 13th, 2019
2:30 PM CASE STUDY: From Prototype to Production: How UTS is Leveraging Federated Data across Digital Channels for Better Consumer Insights and Analytics
The University of Technology has deployed the ability to synchronize separate knowledge collected from Bots into a Meta-databased management system. This joint presentation will be presented by Susan and Carl following the success of their scalable bot platform to enhance the student experience.
- What is a federated data base system and the impact of its ability to map multiple autonomous data base systems into a single federated data based
- Identifying customer needs when it comes to interacting with chat based forms of AI
- Overcoming challenges in modernising and automating front and back-end customer service
- Measuring the effectiveness of Bot through automated reporting and manual adjustments of Q&As