Shantanu Kodesia

Head Operations, Asia Service Centre India Sun Life Financial

Shantanu has 25+ years of rich experience in diverse fields like Sales & Marketing in the Healthcare & Pharmaceutical industry, heading Operations and Customer Experience for eCommerce companies and leading businesses and P&Ls in the ITES space. He has worked with companies like Eli Lilly, GE Capital International Services and IBM. For the last seven years, he has been working for Sun Life wherein he is the Head Operations and Enablement. He set-up a contact center in the Philippines and comes with a good experience of driving the use of Value Stream Mapping to Re-Engineer processes and identify opportunities for RPA to enhance productivity and improve client experience.

Accelerating Your Digital-First Strategy to Achieve a Future-Ready Insurance Organisation

12:10 PM Balancing Business Digitisation Needs and Customer Expectations in the Digital-Era

· Identifying the immediate needs of customers and pivoting digitisation strategy towards meetings those needs

· Managing stakeholder buy-in and scaling up digitisation strategy

· Leveraging this new ability to increase overall productivity and speed to meet customer needs and expectations of getting products to production

Check out the incredible speaker line-up to see who will be joining Shantanu.

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Shantanu Kodesia

Accelerating Your Digital-First Strategy to Achieve a Future-Ready Insurance Organisation

12:10 PM Balancing Business Digitisation Needs and Customer Expectations in the Digital-Era

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